Here’s some of the feedback from our latest policies and procedures writing course: A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development. Victoria S. (works for a charity) It was really informative, and Ginny is a very engaging trainer. Alice… Read more »
Tag: Training
Writing skills for Technical Support staff survey
We’re planning a writing skills course for people working in Technical Support departments. If you work in a Technical Support department, you can help us develop this course by completing this survey. There are 12 short questions below (or you can use this alternative link to the survey):
The risks with Technical Author certification
As part of the attempt to make technical writing similar to other professions, there have been a number of moves by different technical communication societies to introduce certification. This can be a good thing, but there are some dangers with it as well. Certification usually involves some training and a test. Students can be accredited… Read more »
The Carol Johnston Memorial Award
This October, Cherryleaf celebrates 15 years in the technical authoring business. Over the years we have had many exciting challenges and worked with some wonderful inspirational people: none more so than our friend and co-founder, Carol Johnston, who sadly died of a brain tumour in 2012. Carol was enormously talented: a brilliant pianist and singer,… Read more »
What is the minimal amount of user documentation you should write?
In researching what developers wanted to learn about writing documentation for users, the most common issue related to how much, or how little, they should write. One developer said: “I would want to know what is the minimum I should write. If you can persuade me what is the necessity of each thing I’m capturing, and… Read more »