We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.
There are some activities that seem like they always could be improved. One is creating an authoring environment where professional technical communicators and other staff can work together; the other is setting up the best lighting for training videos. This is especially true for videos where chroma-key will be used to remove and replace what was behind the… Read more »
The airline safety video is about actions that could save your life, but it can be very dull and mundane if you’ve flown more than once. So airlines are using the third aspect in good design – emotion – to engage with their audience. The latest video to follow this trend is from Delta Airlines: https://www.youtube.com/watch?t=346&v=Vttuonfu2BM… Read more »
We’re sharing some of the tools we use at Cherryleaf. This time we’ll look at video recording. Video is becoming an important medium in technical communication. In addition to screencast videos (walkthroughs of application screens), software like Camtasia and Captivate enable you to include video of people in your presentations. Doing this creates a more TV-like… Read more »
We’ve been putting together some short length videos that we can use on the Cherryleaf website. These are “quick and dirty”, three to four minute videos, shot behind in front of a green screen. One explains why technical communication is changing: Another looks at recruiting a Technical Author: https://www.youtube.com/watch?v=kJkTohd0qNg&feature=youtu.be Each video takes a couple of hours to… Read more »