This is a walkthrough of how to improve an existing procedure so it’s easier to understand. We take an old Brigade Order from a Fire and Rescue Service and go through the process of reorganising the content and re-writing the text.
We’ve just uploaded a video on “How you could make your Help topics appear at the top of the Search Engines”. It’s about Schema.org/HowTo, which Google is promoting as the way to get instructional content to appear in the snippets box. There is a longer version of this video in Cherryleaf’s Advanced Technical Writing… Read more »
An example of how you could use the AsciiDoc lightweight markup language to write reports and proposals more efficiently. This video is part of our Advanced Technical Communication training course bundle. Transcript Hello, I’m Ellis Pratt from Cherryleaf. We’ve just put together a little presentation recording of an experiment we’ve done to look at something… Read more »
Last year, we blogged about creating an API documentation portal using MadCap Flare (see also: Example of API documentation portal using MadCap Flare). Since then, a number of people have contacted us to ask for more details on ways to do this. We’ve put together a video outlining the different approaches and issues. This approach can work with… Read more »
We’ve just uploaded a free video guide on Getting Customers to Answer Their Own Support Questions. The guide is free. You just need to register and log into our elearning platform. See: Getting Customers to Answer Their Own Support Questions.