Technical writing – virtual classroom training course

Virtual Classroom

Master the skills of technical writing

Cherryleaf now offers a virtual classroom version of our popular Technical Author/technical writing elearning course. The virtual classroom version is for teams within organisations.


ISTC accredited training course logo


Why attend this course?

This course teaches you the key skills of technical writing for IT and software user documentation.

You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice.

You’ll get immediate feedback from the trainer. You’ll discover what you’re doing right, and how you could make it even better.

You’ll have access to a framework and templates to help you with your writing. You’ll also have the opportunity to practice and review your work.

Who is this course for?

This course is ideal for graduate and junior author induction training, as well as more experienced technical writers who’ve never had any formal training.

Looking for something more advanced?

You might be interested in our Intermediate/Advanced Technical Communication training course.

What will I learn?

In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise:

  • The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work).
  • The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently. This framework will help you avoid wasting time.
  • How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way.

Topics covered

The purpose of technical documentation

Adopting a user-centred design approach 

Writing the topics 

    • Overview 
    • Organising the content on a page/screen
    • Writing the topics
    • Presenting different types of information

Using images and diagrams

  • Planning and creating diagrams
  • Using images
  • Using screenshots

Index, Search and Metadata

Reviewing and editing your content

  • Verification and validation
  • Editing
  • Proofreading

Software tools

Maintaining the content

Measuring if it works

Prerequisites - None

What the course does not cover

This course does not cover:

Apart from that, this course will help you create the user assistance for your application or product.

Duration and delivery format

Screenshot of class delivered over Microsoft Teams

This course is offered as a virtual classroom course, delivered over Microsoft Teams or Zoom.

The course is split into two sessions of 3 hours each, delivered on different days.

Our expertise

As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team.


The prices for the group courses depend on the number of delegates taking them. Here is some typical pricing for the virtual classroom course:

5 delegates: £1700 ex VAT

10 delegates: £2450 ex VAT

This is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.

Contact us for more information

    Your name (*)

    Your email (*)

    Your telephone number

    Your location (*)

    Are there any particular training courses/topics you are interested in?

    Tell us a little about your situation and your requirements (*)

    Are you interested in an onsite (private) or public training course? (*)

    Onsite courses are for groups in a single organisation. Public and online courses are for individuals.

    How would you like Cherryleaf to help you?

    We'd love to email you links to useful articles and news on developing content. If you would like us to add you to our newsletter, please tick below. We'll always treat your details with the utmost care, in accordance with our privacy policy.

    No, I don't want to receive updates.Yes, I'd like to receive updates.