Technical writing – virtual classroom training course

Improve your team’s technical writing skills

You’ll have access to a framework and templates to help you with your writing. You’ll also have the opportunity to practice and review your work.

This course is ideal for you if you:

  • Have a team who have never had any proper training in technical writing.
  • Are looking to put together your own technical author apprenticeship scheme for your staff.
Virtual Classroom

Master the skills of technical writing

Cherryleaf now offers a virtual classroom version of our popular Technical Author/technical writing elearning course. The virtual classroom version is for teams within organisations. It is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.

Screenshot of class delivered over Microsoft Teams ISTC accredited training course logo

This course teaches you the key skills of technical writing for IT and software user documentation.

You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice.

You’ll get immediate feedback from the trainer. You’ll discover what you’re doing right, and how you could make it even better.

Who is this course for?

This course is ideal for graduate and junior author induction training, as well as more experienced technical writers who’ve never had any formal training.

Looking for something more advanced?

You might be interested in our Intermediate/Advanced Technical Communication training course.

What will I learn?

In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise:

  • The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work).
  • The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently. This framework will help you avoid wasting time.
  • How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way.

Course outline

The purpose of technical documentation

Adopting a user-centred design approach 

Writing the topics 

    • Overview 
    • Organising the content on a page/screen
    • Writing the topics
    • Presenting different types of information

Using images and diagrams

  • Planning and creating diagrams
  • Using images
  • Using screenshots

Index, Search and Metadata

Reviewing and editing your content

  • Verification and validation
  • Editing
  • Proofreading

Software tools

Maintaining the content

Measuring if it works

Prerequisites - None

What the course does not cover

This course does not cover:

Apart from that, this course will help you create the user assistance for your application or product.

Learn from the experts

As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team.

Professional certification as a technical communicator - Technical Author qualifications

certified member logoCherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world. Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.


The prices for the group courses depend on the number of delegates taking them. Here is some typical pricing for the virtual classroom course:

5 delegates: £1600 ex VAT (approx. $2250, €1900)

10 delegates: £2350 ex VAT (approx. $3300, €2800)

This is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.

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