We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change. We found many documentation teams overstretched and starting to be asked how… Read more »
Category: Technical Communication
Changing times in technical communication
We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In previous years, most documentation managers have effectively been saying to us their organisations weren’t really clear about the value of documentation. As the Technical Publications team usually amounts to less than… Read more »
Notes from Planning user documentation when you are a startup business
Dr Chris Atherton has kindly sent me a copy of her sketch notes outlining my presentation at Technical Communications UK 2013.
Planning user documentation when you are a startup business
Here are my slides from last week’s Technical Communications UK 2013 conference, called “Planning user documentation when you are a startup business”:
Where is User Assistance going? A summary of the bloggers’ thoughts
There’s been quite a few blog posts recently by a variety of bloggers and companies about the current state of User Assistance (such as online Help) and possible ways it could be improved. We thought it might be useful to provide a summary of all the different ideas floating around. This summary primarily looks at… Read more »