Words of wisdom in the latest newsletter from Internet psychologist Graham Jones: I’ve been an Associate Lecturer and examiner at the OU (Open University) for 12 years now and each year it amazes me how some candidates do brilliantly and other miss the point of the questions entirely. Often it’s nothing to do with ability… Read more »
Category: Technical Communication
Documenting an Olympics
The London 2012 Olympic Games are less than a year away, and we recently came across some information about the IT systems that will be supporting the games. According to Computer Weekly, “Planning and implementing IT in any major project is challenging to say the least. Problems and delays can cost millions of pounds. The… Read more »
Common Sense is not always common
Below are two examples of how knowledge of using technology can be common to only one generation: What are the Windows A: and B: drives used for?
Unifying conversation and instruction in business communication
One of the challenges organisations face is how to create a system that unifies all the different ways its staff communicate information. That’s because conversation (written and oral) can be very different from instructional information. For example, conversations are often reflective, insightful and repetitive, whereas instructions are typically results-driven, concise and commanding. We can see… Read more »
Building intelligence into business documents
Often business documents, such as sales proposals and annual reports, are a joint effort between various people and departments. It involves collaborative writing and incorporating existing content. For printable documents, this collaboration can make it really difficult to maintain a consistent level of quality, writing style and “look and feel”. For Technical Communicators, there’s an… Read more »