Microsoft Clippy (aka “Office Assistant” or “Clipit”) is a feature remembered by many users of Microsoft Word. It assisted users by way of an interactive animated character, which interfaced with Office’s online Help. Although the concept of “embedded” or “persistent” Help was good, its application in the real-life working environment was not well received. With more and more… Read more »
Category: Technical Communication
Writing clear policy documents
Clear policies and procedures can have a profound effect on any organisation; they ensure that people know what they are doing, systems work properly and the people within the organisation are confident that the information in the policies and procedures is accessible, easy to understand and current. However, writing clear policy documents can be very… Read more »
Come and speak at our “Trends in Technical Documentation” talks
Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’s a presentation from a respected member of the Technical Communication profession, plus the opportunity to network with your peers. We’re looking for people who would like to present a case study or share their view of the… Read more »
The guilty pleasure of writing policy and procedure documents
We have a number of projects running at the moment that involve us improving organisations’ policy and procedures documents. It may not seem likely, but these projects are enormous fun. The best analogy I can find is that it’s like rearranging someone else’s record collection. Or in a more modern setting, it’s like creating a… Read more »
Technical Communication’s top influencers
Mindtouch has compiled an updated list of the most influential techcomm bloggers. The top six most influential bloggers are based in the USA; Cherryleaf’s Ellis Pratt comes in at No. 7, making him, according to this list, the most influential techcomms blogger in Europe. It does conjure up images of someone stroking a white persian cat in… Read more »