The role of documentation teams is changing fast. Here’s what we think should be on every documentation manager’s strategic agenda. 1. Increase your visibility Visibility is about communicating status to stakeholders. It’s easier than ever to create dashboards that show content coverage, freshness, and usage, so there’s little excuse not to. If people can’t see… Read more »
Tag: ROI
Documentation product management: Does the AI era demand a new discipline?
A role emerges In a recent thread on the Write The Docs forum, Ian Cowley suggested the growth of AI might lead to a new role: “product managers for docs”. He wasn’t alone. Stephan Delbos presented on “Activating Product Knowledge” at the Write The Docs Berlin conference, Shrihari Shastry has written an article arguing documentation… Read more »
The hidden cost of “So intuitive it doesn’t need a manual”
In product design, one mantra comes up again and again: “If it’s intuitive, it doesn’t need a manual.” It sounds great in theory. But in practice, chasing perfect intuitiveness can be a trap – one that quietly turns your product into a commodity. Intuitive often means familiar When people describe something as “intuitive,” what they… Read more »
Podcast 150: AI in technical writing: where’s the ROI and is it all hype?
Transcript Speaker 1 This is the Cherryleaf Podcast. Hello and welcome to the Cherryleaf podcast. We’re going to do a different type of podcast today. My name is Ellis Pratt. And on the line from Brighton is my colleague Ginny, Ginny Critcher. Hello. And the plan is I wrote a script for this podcast and… Read more »
Podcast 149: Promoting the value of techcomm
We’ve created some YouTube Shorts on promoting the value of techcomm. In this podcast episode, we talk about the process of creating the videos and the content in the videos. Transcript Hello and welcome again to the Cherryleaf Podcast. My name is Ellis Pratt. I’m one of the directors at Cherryleaf, and we’re a technical… Read more »