How to build a multi-million dollar business by putting manuals on the Web

One of the issues we’ve been promoting for many years is the importance for Technical Authors to publish their user guides and online Help on the Web. A surprisingly large amount of companies still don’t offer Web versions, for reasons that include: It’s too difficult Our competitors might read it and reverse-engineer our product Support/Training/Marketing… Read more »

User documentation from an accountant’s perspective

My first job out of college was in financial auditing, and I’ve often found the time I spent learning the ways of the accountant useful in understanding business fundamentals. So how does User Assistance (user documentation) appear through the prism of accountancy? Is it an asset? Assets are things you buy that have a value… Read more »

Creating risk reports in less time, using Confluence (Case Study)

This is an edited recording of a case study (by Malcolm Tullett of Risk and Safety Plus and Ellis Pratt of Cherryleaf) presented at the London Atlassian User Group meeting in April 2011. In this case study, we show how Cherryleaf created a system in Confluence software that dramatically reduced the time needed by Risk… Read more »

The SEO benefits of Web-based Help – case studies

Web-based product documentation is often the quickest way to learn how to resolve an issue, and we can see this from statistics provided recently by both Mindtouch and Atlassian. Mindtouch is reporting organic searches account for almost 60% of referrals to its client Autodesk’s WikiHelp product documentation community. Online Help is also the number one… Read more »