The Carol Johnston Memorial Award

This October, Cherryleaf celebrates 15 years in the technical authoring business. Over the years we have had many exciting challenges and worked with some wonderful inspirational people: none more so than our friend and co-founder, Carol Johnston, who sadly died of a brain tumour in 2012. Carol was enormously talented: a brilliant pianist and singer,… Read more »

Ellis speaking at W2U Conference 2017

Cherryleaf’s Ellis Pratt will be speaking at the Write2Users Conference 2017 , which is being held 1-3 November at Copenhagen Zoo. “The mission is to give attendees new skills for their day-to-day work with technical documentation and translation. You will learn about process optimization, new methodologies and new technologies. All delivered by industry experts, in-house specialists and… Read more »

New technical communication laptop stickers

The technical communication Venn diagram laptop stickers we created have been very popular. We’ve ordered more of them, and we’ve created some new designs. The new stickers have quotations from some of the people we’ve interviewed on the Cherryleaf podcast. The stickers should arrive by the end of the month. Like before, we’ll post them off to… Read more »

Zendesk and Knowledge Centred Support

We explore these questions from listeners: What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content  – have you heard of anyone doing this and then using it in a way of single sourcing etc?  Our boss wants… Read more »