“Engaging your readers in the documentation. How and why social media?”

Sarah Maddox (Technical Writer, Atlassian) is another champion of engaging readers through technical documentation. Here is a video of her presentation to the Atlassian User Group Wiesbaden. It’s called “Engaging your readers in the documentation. How and why social media?” See also Reduce Support calls by engaging readers with user documentation

Measuring the value of Help in desktop applications

One of the challenges for Technical Authors is quantifying the value of what they produce. For example, how can you tell how many people are reading online Help when the software is installed on someone’s desktop computer? One application mentioned in passing as last week’s UAEurope conference, ApplicationMetrics, might be able to provide the answer. ApplicationMetrics… Read more »

Come and speak at our “Trends in Technical Documentation” talks

Cherryleaf is curating and hosting a programme of talks on trends in technical documentation. At these sessions, there’s a presentation from a respected member of the Technical Communication profession, plus the opportunity to network with your peers. We’re looking for people who would like to present a case study or share their view of the… Read more »