Comparing Help Authoring Tools (HATs) with Drupal is like comparing apples with oranges. HATs are used by Technical Authors to create content in various formats for end users to read. Drupal is open-source software that is used to create websites for users such that they can contribute to the content (for example: blogs, personal or corporate… Read more »
Tag: Technical Documentation
How user assistance can help you save money – video
We’ve created a second three minute video, this time on how User Assistance can help you save money. Simply complete the form below and we’ll email you a link to the video. UPDATE: You can view the video here
Affective Assistance – Highlights from TCUK 2010 presentation
This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.
The tiny, tiny user guide
Here is a scan, in actual size, of two pages from a user guide that came with a speaker we purchased this week: Less isn’t always more, particularly when it comes to the size of the typeface.
Managing documentation projects – Sage Technologies case study
Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.