A number of commentators have suggested that, in the near future, content curation will play a key role in technical communication. As more content is generated by users, there needs to be someone who manage this content and ensure users will be able to find the right information. Techcrunch has just reported on how YouTube is dealing with… Read more »
Tag: Technical Documentation
Managing a documentation project successfully – more jelly and ice cream
This video on simplifying business, using the metaphor of organising a children’s party, made me smile and consider how successful documentation projects are managed. The presenter is suggesting managers need to, in complex systems, give up rigid control from above. Instead, they should watch for organisational patterns, encouraging the good and discouraging the bad. The key to managing a documentation project… Read more »
What’s the point of user documentation, from a marketing perspective?
I was talking to a Documentation Manager earlier in the week, who was telling me she had a new boss – a VP of Marketing. She was having to work for someone who didn’t see the value in user documentation, and she was finding it difficult fighting her corner. The challenge she faces is understanding the… Read more »
Trust is the new critical currency in the connected age
Trust is the new critical currency in the connected age.” This is a Twitter post by Scott Berg, Director of HP Global Digital Strategy. Assuming technical communicators produce highly trustworthy material, is their content becoming more valuable?
Which model of communication will technical communicators employ in the future?
About 44 minutes into his presentation, Michael Wesch talked about network size and the effect it traditionally has on the ways teachers communicate information to students. He said as the audience size increases, teachers have found they’ve had to get their students to participate less and follow more. He argued educators should and could move back to… Read more »