In two conversations this week, the issue of “how do you measure the value of documentation?” has come up. The benefits of user documentation (reduced support calls, increase in the perceived value of the product, happier customers, better customer retention, increase product usage etc) can be identified, but it can be hard to measure them… Read more »
Cherryleaf Blog
Special Report – So you want to become a technical author?
We’ve just added a special report to our Web site called “So you want to become a technical author?” We get quite a few calls from people who would like to become atechnical author, so we decided to compile a report that should give them the information they need.
“The smartest people work for someone else”
Here’s some extracts from an article by Forbes’ Rich Karlgaard: ” ‘No matter who you are, most of the smartest people work for someone else.’ Say again? What organizational leader will admit he can’t hire the smartest people in the world? This provocative statement was first made by Sun Microsystems’ Bill Joy in 1990… It’s… Read more »
Podcast on Cherryleaf and Technical Communication
Ellis was interviewed yesterday for one of the “ITauthor” podcasts. To listen to the conversation, visit http://www.itauthor.com/wordpress/2007/11/14/itauthor-podcast-12-november-14th-2007-ellis-pratt-cherryleaf/
The secrets of effective technical authors
In early 2007, Cherryleaf carried out a survey to find out the challenges technical authors face. We looked at satisfaction levels, the status of authors and what was holding them back, if anything. We also looked at other research on what makes a good writer. We received nearly 500 responses, and we presented our conclusions… Read more »