Seven mistakes organisations make when implementing AI in technical writing

AI can draft a troubleshooting topic, rewrite a paragraph, or summarise a product specification in seconds. But that is just part of technical writing. A Technical Author’s working day, in reality, includes research, planning, interviewing subject matter experts, checking facts, managing reviews, publishing content and maintaining it after release. Much of the job involves getting… Read more »

A practical workflow for AI-assisted training video production

A lot of policy and onboarding training still follows a familiar format: a presenter, some PowerPoint slides, and generic stock footage. That format is straightforward to produce, but it can make important information harder for staff to follow. AI-assisted production gives learning teams access to motion graphics, tailored scenes, and interactive exercises, without needing a… Read more »

Managing Documentation Projects with AI: September Course

AI can help technical writers draft, summarise, review, and restructure content. But there’s a bigger opportunity. What if you could use AI to help manage the documentation project itself? Our next Managing and mastering documentation projects with AI course takes place online on 7 and 8 September 2026. The course is designed for people who… Read more »

Is this feature ready to document? Using AI to assess source information

Developer source information passes through an AI evidence check, producing a readiness score, blockers and next actions for a technical writer’s final decision.

A feature can be ready for release and still be impossible to document properly. Let me explain. The technical writer might receive a completed development ticket, a few screenshots, and a message saying, “It works just like the previous version.” What is missing from that is the information needed to explain the feature accurately. Who… Read more »