Our first experience of AI began with documenting AI systems in the early 2020s. One product guided banking customers using spoken interactions through a decision tree, and another vectorised data. We thought we understood what AI did, and where it could be used. Then, in 2022, OpenAI released ChatGPT. In five days, ChatGPT had a… Read more »
For a while, most AI use at work was comparatively low risk. People asked a chatbot to carry out tasks such as summarise a meeting or rewrite an email. If the answer was weak, a human caught it. If it was wrong, little happened. It looks like that stage has ended or is ending. We’re… Read more »
For years, the job of a Learning and Development team was to make things: slide decks, PDF guides, LMS modules. You wrote content, packaged it, uploaded it, and hoped people clicked through it. The output was always static. The feedback loop was slow. That’s changing, and the change is more specific than “AI is transforming… Read more »
On 2 August 2026, the EU AI Act’s main enforcement phase begins. For organisations developing or deploying AI systems in the European market, documentation is a legal requirement. Here’s what it might mean to your workload. Does it apply to you? The Act applies to both providers and deployers Providers are organisations that build AI systems… Read more »
Since 2023, Cherryleaf has been conducting an annual survey into the use of AI in technical communications. The aim is to help people see what has changed over time, and how quickly or slowly things are changing. We publish the findings each time on our blog. We’ve just opened the 2026 survey, and we”d like… Read more »
