Developer portals and knowledge bases often contain documentation for multiple product versions, including legacy ones that are no longer actively maintained. When LLMs try to extract information from these sites, they can struggle to identify which content is current and relevant. The llms.txt file offers a solution by providing LLMs with clear signposts to the… Read more »
Category: AI
Briefing note: Claude Cowork for software Technical Authors
Claude Cowork is Anthropic’s new research-preview “agentic” AI system that can autonomously perform tasks on your computer. It extends Claude Code (the developer-focused tool) into a non-technical, consumer interface. It is a “research project” at present. As of January 2026, it runs only on the Mac desktop app and requires the Max ($100/mo) plan during… Read more »
Using video to promote documentation services
After six months of video experimentation, we’re starting to learn what works (and what spectacularly doesn’t) when marketing technical writing services through video. Why use video? To communicate a message in a different way Most websites promoting technical writing services follow a predictable pattern: bullet-pointed benefits lists, problem inventories, manual screenshots, and sample help files…. Read more »
Master AI in documentation this February
Join our virtual training course on 23-24 February 2026 Are you facing the challenge of stakeholders demand faster delivery and higher quality, while teams are overwhelmed with manual, repetitive tasks? Traditional project management approaches often can’t keep pace with modern documentation demands. Our Managing and mastering documentation projects with AI course transforms how you manage… Read more »
Why your knowledge base is your best defence against AI misinformation
The future of brand control isn’t in advertising or social media – it’s in documentation. A recent experiment by Mateusz Makosiewicz of Ahrefs reveals the reality about how AI tools handle information on brands, and why every company needs to rethink their approach to public-facing content. The fake paperweight experiment Makosiewicz conducted a simple experiment…. Read more »