Yesterday, we blogged about using AI to simulate users of software to gain insights into how different types of users react to a user guide or online help. We have also developed a similar app for evaluating policy and procedure documents. This is an important issue because some organisations spend considerable time creating policies that… Read more »
Category: AI
Testing documentation with AI: The reader simulator
Most documentation teams face a critical challenge: they rarely test systematically whether their documents work for different types of users. Without dedicated user research teams focused on documentation, teams are left guessing about effectiveness. An innovative solution Casey (CT) Smith of Payabli has developed an AI-powered documentation testing tool called reader-simulator. This tool simulates different… Read more »
Here are some of the AI apps and agents we’ve developed for technical writing
Here are some of the AI apps and agents we’ve developed either for our course on managing documentation projects with AI or for internal use. Staff scheduler Estimating the time required to create a document, developer portal, or Help file Performance impact predicator – which content updates will have highest user impact User story… Read more »
Getting the most from AI when creating policies and procedures
Policy and procedure documentation has long been akin to organisational quicksand. Policy teams sink countless hours into mechanical tasks: formatting documents, coordinating reviews, chasing approvals, and ensuring compliance with the latest regulations. The work is critical, but the process is often close to its breaking point. It can be slow, expensive, and increasingly unsustainable as… Read more »
Documentation product management: Does the AI era demand a new discipline?
A role emerges In a recent thread on the Write The Docs forum, Ian Cowley suggested the growth of AI might lead to a new role: “product managers for docs”. He wasn’t alone. Stephan Delbos presented on “Activating Product Knowledge” at the Write The Docs Berlin conference, Shrihari Shastry has written an article arguing documentation… Read more »