Sarah Maddox (Technical Writer, Atlassian) is another champion of engaging readers through technical documentation. Here is a video of her presentation to the Atlassian User Group Wiesbaden. It’s called “Engaging your readers in the documentation. How and why social media?” See also Reduce Support calls by engaging readers with user documentation
Category: Technical Communication
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Nine myths about technical writing
“We can design away the need for a user manual and online Help” The idea of a product that totally is intuitive to use, the product that sells itself, sounds terribly attractive. Often these are called commodities, and consumers tend to go for the cheapest one, or the one with the best brand image. There… Read more »
We’re planning to host some webinars. Which topics would you like us to cover?
We’re planning to host some more webinars in the upcoming weeks and months, relating to assisting users and staff, technical communication and developing content. Which topic(s) would you like us to cover? Please let us know. Here is a list of our most recent webinars: The Lean User Guide – Applying Lean Principles in User… Read more »
Searching for key words and phrases in training videos – Adventures in media synchronization
One of the limitations of video-based information has been the difficulties for users in finding a particular piece of information in a video. Usually, they have to watch the whole video, or “peck and hunt” to get to the moment containing the information they were searching for. As we’ve mentioned in previous posts, HTML5, an… Read more »