Our post about how Microsoft is changing its writing style (Microsoft moves away from “robot speak” in its user documentation) generated a lot of interest, so I thought it might be useful to post some examples of it that we’ve spotted.
These examples are from Office 365 Premium Edition.
Here is the email that’s added to any new Team Site mailbox you create. Notice how it says “it will land” :
Notice also how most of the assistance is embedded into the software itself, rather than in a separate Help topic. The final example provides a link to a Help topic – What’s a site mailbox and how can I use it? This is written in the style of an article, rather than a traditional Help topic.
Not everything is perfect. This message in OneDrive for Business isn’t very useful. Cloud-based applications often mean you don’t have a Helpdesk administrator:
If you’d like to know more about how organisations are changing the way they write and deliver Help, see details on our course Trends in Technical Communication Course – Advanced Technical Writing Techniques, which is being held on the 9th December 2014.