Comments from delegates
User Assistance is changing
If you’ve read the technical writing blogs and magazines, you’ll have noticed a growing interest in new approaches to technical communication – asking whether all of the tried-and-tested writing methods from past decades still make sense today. Indeed, Cherryleaf has been asked to write articles on this change for Communicator, tcworld and Intercom magazines, and we were also commissioned to write a whitepaper on this topic by Adobe.
If you want to discover new approaches to technical writing, this one-day, hands-on advanced workshop is right for you. You’ll find out how Technical Authors in leading companies are now applying techniques from other disciplines (such as psychology, copywriting, usability and elearning) into the information they create.
The course has been designed to be independent of any particular authoring tool, and to work in both a structured and unstructured authoring environment.
Who is this for?
This course is for anyone involved in technical writing who is:
- Having trouble convincing others of the value of their work
- Dissatisfied with the performance of their documentation
- Wanting to create better, more effective user documents
- Wanting to learn the new writing styles emerging in technical communication
What will I learn?
Using examples of Help pages from a number of applications (including from vendors such as Apple, Facebook, Google, HTC, Microsoft and Mozilla), you’ll learn how to spot where these techniques have been used, and you’ll have the opportunity to practise these in the workshop.
- An overview of the traditional styles for technical writing, their strengths and weaknesses
- Psychological techniques that the market leaders are using in their technical documentation, and how you can apply them
- Usability techniques that the market leaders are using in their technical documentation, and how you can apply them
- Design-led approaches to user assistance
- The process used by Microsoft for reshaping their user documentation
- How to evaluate whether these new techniques would work for you (how to measure their effectiveness)
- Knowing when and where you should use these techniques
- What is the traditional approach to technical writing?
- Why is change happening? Examples from software where the Help doesn’t follow the traditional approach
- New writing styles, tone and voice
- Design-led documentation
- Embedded Help
- First-user interaction Help
- Troubleshooting topics
- Information design and navigation structures
- User generated content
- How are Citrix, IBM, Microsoft and others changing their documentation?
Cherryleaf staff have spoken on trends on technical communication at conferences in the UK, Europe and the United States of America. We have also had articles published in specialist magazines such as Communicator and Intercom.
This is an advanced course, so you must have experience of writing user documentation.
Professional certification as a technical communicator
Cherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world.
Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names.
All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.
Register your interest
Register your interest in the next public classroom course. This will be held in central London (WC2R).
- The classroom courses start at 9.30am and end around 4.00pm-4.30pm.
- Places are limited to a maximum of 8 delegates.
- The cost of the classroom course is £325 ex VAT per delegate.
On site courses
Use our training services contact form to tell us more.
If you can’t see the course you want, we may still be able to meet your needs.