Do you love, or hate, the Help that comes with your product or service? Or is it just, Meh? Take a few minutes to tell us why, and let’s see if your situation is similar to others. We’ll be sharing our findings on the Cherryleaf blog and Cherryleaf podcast. Any findings we publish will be… Read more »
This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users. Users can watch videos: They can read online Help: They can read an FAQ: They can ask the T-Bot a question and receive an answer. The T-Bot… Read more »
We spotted an interesting statement by the “Father of Behaviour Design”, BJ Fogg: “For somebody to do something – whether it’s buying a car, checking an email, or doing 20 press-ups – three things must happen at once. The person must want to do it, they must be able to, and they must be prompted to… Read more »
In the Agile Technical Writers forum on LinkedIn, one of its members posted this question: “I need to create an contextual online help for an complex web tool (ok, that´s not that hard). The customer must be able to add some specific job instructions to this online help by himself. The customer part must not be overridden when the… Read more »
Our post about how Microsoft is changing its writing style (Microsoft moves away from “robot speak” in its user documentation) generated a lot of interest, so I thought it might be useful to post some examples of it that we’ve spotted. These examples are from Office 365 Premium Edition.