Technical and corporate writing services

Developing a product or changing procedures?

Discover how Cherryleaf can help you deliver the right help for your audience, simply and efficiently. The size and complexity of your product has an impact on what you need. Let’s start by working that out.
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Don’t lose your customers with poor instructions

Cherryleaf’s technical communicators focus on writing content that enables your customers to solve problems for themselves. Your users can get on with their jobs, you can have more time to work on what you’re good at, and your support staff can feel less overwhelmed.

Having us write your Help content is a great way to reduce your team’s workload and let them to focus on what they do best. You get the right content for your audience, simply and efficiently.

You can build confidence that your product is both usable and useful.

This information can bring prospective customers to your website, too. That’s because many people search the web for information on how to solve their problems.

To be a successful technical communicator, you need to have a special set of skills

We all learn how to write essays and reports at school, but few of us are taught how to write instructional content. By this, we mean online Help, business procedures, or training courseware.

You need to be able to understand what the readers need. You need be able to write clearly – this is really important. You need to get the information itself. You also need to deliver on time.

When developers have to write for end users, they have to deal with the “curse of knowledge”. This means when we know something, we find it hard to imagine what it was like not to know it.

On top of all that, you might also need to know how to use the specialist software tools that makes it possible to manage and publish large amounts of content.

The good news is that you can call on people who do have these skills. People like the ones who work at Cherryleaf.

Our technical and business writing services

Creating end-user documentation (online Help)

Creating API documentation

Writing policies and procedures

Onboarding and UI writing


Creating end-user documentation

Don’t worry if you don’t have the time or skills to do it in-house. You can use Cherryleaf to create: end user documentation, embedded Help, onboarding content (app UI text, text overlays, UI text, User Interface text), getting started guides, Knowledge Bases, product datasheets, quick reference guides, reference manuals, tutorials, screencasts and video walkthroughs, and white papers.

We have experience of working with companies both big and small. We’ll create and write these for you, simply and efficiently, and within an agreed schedule and budget. This means you’ll keep your software project and costs on track.

Creating API documentation

It can be hard to find the time to document your APIs. With your developers used to focusing on details, this can also lead to documentation that lacks the big picture perspective. The answer is to have a Cherryleaf API documentation writer on your team.

Having Cherryleaf’s technical communicators write your API documentation is a great way to free up your developers’ time. As a result, they can focus on what they do best. We can provide you with a technical communicator skilled in writing API documentation. They can work on or off site, depending on your preference.

Writing policies and procedures

We’ll provide you with content that is easy for staff to understand.

Cherryleaf writes and updates policies and procedures.

This can include:

  • Writing the content:
    • Policies
    • Processes
    • Procedures (work instructions and tasks)
    • A terminology database
    • Information based on roles and responsibilities
    • Training courseware
  • Publishing the policies and procedures (on paper and online)
  • Creating a simple set of standards (for voice and tone, formatting etc.)
  • Updating existing content
  • Training your staff

Onboarding and UI writing services

We help you provide the right information, in the right format, at the right time, and in the right place. This is so your users will succeed when they use your product.

You can use Cherryleaf to:

  • Write content, such as onboarding emails and screens, microcopy, chatbot text, voice scripts, embedded Help, or User Interface text.
  • Review and edit your onboarding and UI content for consistency in tone and voice.
  • Develop content style guides, content and standards.
  • Train your team to write better onboarding and UI content.

Our team has a background in user experience design, copywriting, and technical communication. This means they can write content that connects with people. We love creating content that actually helps people have a successful user experience.

Case studies

For examples of what we do, see our case studies.

Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.

Mark Heath, Truphone CTO Technical writing services

I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system.

The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

Andrew Horder, Opportunity Matrix CEO Technical writing services

Our approach

Collaborative documentation projects with your staff

Some documentation projects are best done collaboratively. We become part of your development process.

We can work in a way that you’re able to add content. For example, your subject matter experts can write a rough draft for a topic. We can then turn that into clear information.

See also: Technical writing in an Agile environment

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Contact us

Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.

We will contact you to discuss your situation and requirements.

You can always phone or email us, if you prefer.

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