Have the Help and onboarding content written for you, simply and efficiently
Keep your customers happy with online Help that provides the right answer to their questions, every time.
Cherryleaf helps you provide documentation that gets people using your product or service
Don’t worry if you don’t have the time or skills to write it in-house. Cherryleaf’s Technical Authors can write online Help, onboarding screens, embedded Help, UI text, or a knowledge base, for your product or service.
We’ll create these for you, simply and efficiently, and within an agreed schedule and budget. We have experience of working with companies both big and small. This means you’ll keep your software project schedule and costs on track.
Writing UX microcopy, UI text and Embedded Help
UX microcopy, UI text and Embedded Help places the Help information in the application screens. The user doesn’t need to leave the current screen to find the answer to their questions. We write the Help in text or Markdown format, which is then compiled with the application code files.
Writing online (web) Help pages and knowledge bases
We mean Help that’s delivered as a set of HTML files. These can be in a knowledge base, a Help section, or linked to your support ticket system. This type of Help is used for Software as a Service, other web-based applications, and mobile apps. It can also be used for desktop applications.
Developing onboarding screens and walkthroughs
Onboarding screens introduce the application to the user, and demonstrate what the product does. Cherryleaf can help you create your onboarding screens – getting the content and the design right for your product and your audience.
Creating compiled CHM Help
Compiled Help is used for Windows applications. The Help page files are compressed and deployed in a binary format single file.
We can also create print versions in PDF, Word, or another printed formats
How you could make your How-To Help topics appear at the top of the Search Engine results
This video explains Schema.org/HowTo, which Google and Microsoft are promoting as the way to get instructional content to appear in the snippets box at the top of the Search Engine results page.
How it works
These are most common steps in a project:
- We agree the scope of the project
- This involves understanding your requirements, the product’s capabilities, and the audience.
- We agree the price for the work. The price will depend on the size and complexity of your product.
- We agree a project start date and the project begins
- Research and planning
- Understanding your product in detail
- Understanding your users’ needs
- Creating a detailed project plan
- Develop a prototype
- To confirm the completeness of the information design
- Technical acceptability
- To confirm the fitness for purpose
- Develop the first draft
- Review by a technical or subject matter expert (and ideally, a user representative) for completeness and technical accuracy
- Develop the second draft
- Review by a technical or subject matter expert
- Final draft – it’s ready for delivery
Have a preferred authoring tool or working method?
We can use a writing process that suits your workflow and technologies. Cherryleaf works with a wide range of authoring tools. We have close links with the leading Help tool vendors. For example: Adobe (makers of RoboHelp) and MadCap Software (makers of Flare). We also work with Markdown-based tools and Microsoft Word.
Online Help episodes from the Cherryleaf Podcast
Need someone to write your online Help or onboarding content?
Complete the contact form below. Don’t worry if you don’t know the answers to all of the questions.
We will contact you to discuss your situation and requirements.
You can always phone or email us, if you prefer.