Technical Author/technical writing training course

Ideal for you if you’re:

  • Looking to start your career as a Technical Author, Technical Writer, or similar role
  • Writing instructions, but you’ve never had any proper training in how to do this well.
  • Looking to put together your own technical author apprenticeship scheme for your staff.

An affordable way to learn and master the skills of technical writing

Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation.

You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice.

With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better.

ISTC accredited training course logoSociety for Technical Communication logoLogo for Australian Society for Technical Communicationtechcommnz logo

Update: Coronavirus Covid19

We've been asked if organisations can make a single booking for their staff, so they can do some online training while they are having to work from home.
Yes, we can do this.
Contact us for more information.

Comments from delegates

I'm very pleased that I signed up for this course. All of the topics were presented in a clear and well paced manner. I learned a great deal without feeling overwhelmed or inundated at any point. I recommend this course to anyone who wants to learn more about technical writing.

Michelle P Technical Author/technical writing training course

Who is this course for?

This course is ideal for you if you need to:

  • Create end-user documentation and other forms of instructional content with ease
  • Master the fundamentals of technical writing
  • Get a solid understanding of the Technical Author’s role.

This course is ideal for graduate and junior author induction training, as well as more experienced technical writers who’ve never had any formal training. It’s also great for people changing careers, and looking to become a Technical Author.

What is a Technical Author?

Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians.


Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that’s easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides.

For a successful career as a Technical Author you’ll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely.

The work is often varied, interesting and rewarding.

What will I learn?


In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise:

  • The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work).
  • The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently. This framework will help you avoid wasting time.
  • How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way.

What the course does not cover

We don’t like to overhype our courses. This course does not cover:

  • STE or the ATA 100 regulatory documentation standard. The ATA 100 standard is used in the aerospace, military, railway, and automotive sectors.
  • Specific XML documentation standards, such as DITA. You’ll need to take our DITA module in our advanced course as well as this course.
  • API documentation. You’ll need to take our API module in our advanced course as well as this course.

Apart from that, this course will help you create the user assistance for your application or product.

Course modules

  1. The purpose of technical documentation
  2. The different models for technical documentation
  3. What is a technical author?
  4. Adopting a user-centred design approach
  5. Overview of the writing process
  6. Planning your content
  7. Researching the product and audience
  8. The Information Design stage
  9. Software tools
  10. Writing the topics – Overview
  11. Writing the topics – How to write and present different types of information
  12. Writing the topics – Using images and videos
  13. Writing the topics – Index, Search and Metadata
  14. Hyperlinking
  15. Reviewing and editing

Prerequisites - None

Duration and delivery format

Learning Materials

  • The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files.

Your project

  • You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice.


  • You’ll also have option of getting feedback on your exercises from an instructor.


  • With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months.

Learn from the experts

As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. We've trained nearly 1,000 people in technical communication. Join in!

This technical communication course is accredited by the Institute of Scientific and Technical Communicators

ISTC accredited training course logo

The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality.

Society for Technical Communication logo


Logo for Australian Society for Technical Communication
techcommnz logo

This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members.


Based in the United States or mainland Europe?

We’ve designed the course to work for people living all around the world.
On the videos, you’ll hear a lovely, clear British accent.

Professional certification as a technical communicator - Technical Author qualifications

certified member logoCherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world. Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.

Course options and prices

Independent study option

Get the Independent study course option

Technical Author/technical writing online training course without external assessment.

The cost is £185 per delegate (ex VAT).

You have access to the 15 modules and the related exercises. The exercises in the course are not reviewed by us, but are assessed by you.

Assessed option

Get the Assessed Course option

Our most popular course. Technical Author/technical writing online training course – with reviewed assessments, feedback and a certificate.

The cost is £235 (ex VAT) / $299 per delegate.

You have access to the 15 modules and the related exercises.

You send your answers to the exercises in the course back to us for review and feedback.

You’ll also receive a certificate, once you’ve completed the assessments correctly.

Premium option

Get the Premium course bundle option

Technical Author/technical writing online training course and Advanced Technical Communication course bundle.

The cost is £499 per delegate (ex VAT).

Access to the 15 modules and the related exercises from the Technical Author/technical writing online training course

You send your answers to the exercises in the course back to us for review and feedback.

You’ll also receive a certificate, once you’ve completed the assessments correctly.


Access to all the modules from the Advanced Technical Communication course. It contains:

You can also pay in US$ or EUROS. No VAT is charged to people outside of the EU.

How to order

Ordering is simple. Just click the green buttons above. You will be taken straight to our elearning system.

Free sample module

View the first module in the course

Delegates also get access to all the past episodes of the Cherryleaf Podcast. There's over 30 hours of free training and advice on becoming a better technical and business communicator for you to listen to. It includes interviews with technical communicators at companies such as Amazon, Cisco, Google and VMWare.


There are episodes on starting a career as a Technical Author, writing a Technical Author CV, becoming a freelance Technical Author, the salaries they earn, and what the future holds for technical communication.

On site courses

We can also deliver this course as a classroom course for development teams.

Contact us for more information

contact cherryleafUse our training services contact form to tell us more.

If you can’t see the course you want, we may still be able to meet your needs.