Policy and procedure documentation has long been akin to organisational quicksand. Policy teams sink countless hours into mechanical tasks: formatting documents, coordinating reviews, chasing approvals, and ensuring compliance with the latest regulations. The work is critical, but the process is often close to its breaking point. It can be slow, expensive, and increasingly unsustainable as… Read more »
Category: policies and procedures
Master policies and procedures writing this December
Join our virtual training course on 15-16 December 2025 Are you struggling with policies and procedures that overlap, contradict each other, or simply don’t work as well as they should? Our comprehensive two-day training course will equip you with the skills and confidence to write clear, effective policies and procedures that actually get used. Course… Read more »
Policies and procedures writing training course: December course dates
We’re now taking booking for our next Policies and procedures writing training course: Session 1: Monday 15th December 2025 09:30-12:30 GMT Session 2: Tuesday 16th December 2025 09:30-12:30 GMT Format: Two 3-hour sessions via Microsoft Teams If most attendees are US-based, we’ll adjust the timing to accommodate your time zone. Contact us for information on how… Read more »
We’ve developed a free policy and procedures audit tool
We've developed a free policy and procedures audit toolWatch this video on YouTube The policy and procedures audit tool is a specialised web application we’ve designed to help teams systematically assess, prioritise, and improve their internal policy and procedures documents. Managers responsible for policy governance, compliance or enablement, can add policies or procedures, and then… Read more »
The blueprint for excellence: Applying technical communication principles to policies and procedures
In any organisation, policies and procedures are the backbone of operational consistency, quality, and compliance. However, their effectiveness hinges on how well they are written and communicated. Drawing inspiration from a framework for high-quality technical documentation, we can establish robust quality controls and assurance for these critical documents. This framework, originally developed by Gretchen Hargis… Read more »