The blueprint for excellence: Applying technical communication principles to policies and procedures

In any organisation, policies and procedures are the backbone of operational consistency, quality, and compliance. However, their effectiveness hinges on how well they are written and communicated. Drawing inspiration from a framework for high-quality technical documentation, we can establish robust quality controls and assurance for these critical documents. This framework, originally developed by Gretchen Hargis… Read more »

The unseen sentinels: why controls and policies are the bedrock of modern banking

In banking, a robust framework of controls, policies, and procedures stands as the unseen sentinel, guarding against risks and ensuring the stability of not just individual institutions, but the financial system as a whole. These are not mere bureaucratic hurdles, but the very foundation upon which a bank’s safe, sound, and compliant operation is built…. Read more »

Free tips on improving your policies and procedures documentation

Are you ready to elevate your policies and procedures? Over 10 days, we share a series of tips inspired from our experience in writing policies and procedures. The first one is on clarity – discover how it is one of the foundation stones for effective policies and procedures. To receive the emails, use the form… Read more »

Navigating Success: The Crucial Role of Policies and Procedures

Updating policies and procedures is an important aspect of organisational governance and adaptability. Ginny Critcher has written an article on the MadCap Software website about how you can build a solid company policy framework and follow a structured process that involves analysis, collaboration, and communication. With this framework, organisations can manage any future changes. In… Read more »

Nine reasons why successful companies have strong policies and procedures

A policy and procedures writer, a Black man in his forties, focusing on a screen in a contemporary workspace.

Well-documented policies and standardised procedures are crucial for organisations of all types and sizes.Here are nine reasons why they provide value. Restructures and mergers When teams or companies merge, blending disparate ways of working, policies facilitate consistency and coordination. Documented guidelines enable smooth integration and reduce friction. Scaling an operation As a company grows, relying… Read more »