Making Fire and Rescue Service policies and procedures consistent with the National Operational Guidance Programme

Fire and rescue services in the UK have an opportunity to improve their policies and procedures by building on the National Operational Guidance Programme (NOG) that is now produced centrally by The National Fire Chiefs Council’s Fire Central Programme Office. The Fire Central Programme Office has described NOG in this way: Operational guidance is what… Read more »

Creating training exercises for a Covid-19 spatially-distanced classroom

We’ve been adapting our policies and procedures writing course for the current Covid-19 training environment, and we’re now ready to deliver it in two different ways: The delegates and the trainer(s) all work from home, and the course is delivered online. The delegates are in a spatially distanced classroom, and the trainer(s) delivers the course… Read more »

What is your organisation’s internal communication style?

We’ve found most organisations share common internal communication styles. For each style, you can optimise the way you communicate. Internal communication is the sharing of information for business purposes. By asking you these ten questions, we can identify your organisation’s communication style. Complete this questionnaire to find out, and we’ll send a personalised assessment to… Read more »

Policies and Procedures writing training: new live online course

With the coronavirus lockdown, we’ve been asked if we can deliver our policies and procedures writing training course as an online course to organisations, instead of in its usual one day classroom format. In response, we’ve repurposed some of the exercises, so they can work in an online context. The course has also been split… Read more »

What is your policy and procedures readiness score?

We’ve found most organisations make one of five common mistakes in the way they communicate their policies and procedures. By asking you nine questions, we can identify what are your major issues. Take this quiz to find out, and we’ll send a personalised response to you by email.