We’ve added three short and simple guides to the Cherryleaf website: Do I need DITA? Do I need a Technical Author? Do I need to write a new policy?
Category: policies and procedures
Policies and procedures as an API
Here’s a trend that didn’t make our list of predictions for 2017 – having company policies and procedures accessible via an Application Programming Interface (API). API is a term used to describe mechanisms that allow an application to access data or functionality provided by another application, system or service. For example, if your policies and procedures were… Read more »
Helping organisations plan for unexpected events
It’s a while since we covered policies and procedures writing, so just a quick post to say Cherryleaf helps companies document their procedures for dealing with, and recovering from, unexpected disasters. It also can include planning for contingencies, including events that might seem highly unlikely.
Our approach to writing procedures documentation
Yesterday, I went on walk to celebrate the life of Richard White, and I was asked by someone on the walk how we tackle procedures writing projects. They asked two great questions: Do you use templates, and which tools do you use? I thought it might be useful to describe our approach.
Why business writing is so difficult
“Everyone is taught to write at school, so surely everyone can write in business?” Although the quotation above would seem to make sense, the reality is that many people find it hard to write in a business context. They struggle to write clearly, and it can take them ages to produce a piece of content. It’s not… Read more »