Your policy and procedures manual as software

Jared Spool tweeted this morning: PLEASE, PLEASE! Tell me that Apple is going to release Hypercard for the iPad! — Jared Spool (@jmspool) September 9, 2014 HyperCard was a hypertext program that came with Apple Macintosh in the 1980s. It allowed you to create “stacks” of online cards, which organsiations used to create some of the first… Read more »

Why you probably shouldn’t use Word to create your policy documents

Imagine you are an IT manager for an organisation that has been implementing new IT systems. You have now reached the point where you need to create and document the new IT policies and procedures. The organisation already has some general policies for IT in its staff handbook, but you need to provide more detailed… Read more »

Getting information from Subject Matter Experts

Interviews with Subject Matter Experts (SMEs) are some of the most useful sources for Technical Authors when they are gathering information about a product or procedure. This often involves asking a developer or departmental manager a series of questions focused on the types of questions end users are likely to ask. Interviewing is one of… Read more »

Policies and procedures writing courses – beginner and advanced

You’ll find we’ve updated the Policies and procedures writing courses – beginner and advanced page on our website. This course will train your staff in how to create clear and effective policies and procedures information. This course was originally developed to train NHS staff in how to write and organise non-clinical policy, process and procedures documents… Read more »