Policies and procedures writing training course

Next course – The mornings of 22 and 23 March 2023

Our next public course will be delivered on the 22nd and 23rd March 2023 using Microsoft Teams. The course will be delivered in two sessions: The first half between 09:30-12:30 (UK time), and the second half on the next day between 09:30-12:30 (UK time).

Virtual Classroom

Learn how to create clear and effective policies and procedures on our popular training course


When you’ve been given the task of writing policies and procedures, the content you create can affect whether staff in your organisation make mistakes or work efficiently.

They can even expose your business to the risk of fines or litigation.

Ask people responsible for writing policies and procedures, and many of them will say they’re worried they’re doing it in the best way.

That’s because, in many cases, they’ve not had any formal training in how to do this type of work.

Cherryleaf’s policies and procedures course teaches you how to write clear and effective policies and procedures, in a straightforward and efficient way.

Now delivered as a virtual classroom training course

Screenshot of class delivered over Microsoft TeamsOur public courses are currently delivered using Microsoft Teams, in two three-hour sessions (0930-1230 UK time), on consecutive days.

We can also deliver this course as a virtual classroom course for teams within organisations using other platforms.

Which describes you?

three people looking at computer

Just as there are all kinds of policy and procedures, so there are different kinds of policy and procedure writers.

Each has a unique set of skills and experience, and they tend fall into common groups. These groups, or “types”, benefit from a career path and skills development that is appropriate to them.

This quiz will tell you what type of policies and procedures writer archetype you are, and suggest what to do with that information, once you have it.

Take this two minute quiz:

Comments from delegates

Definitely sending colleagues on this course!

Lizzie H. Works for a charitable school Writing policies and procedures training course

Great course! Definitely recommend.

Lynsey H. Works for a manufacturer Writing policies and procedures training course

It was really informative, and Ginny is a very engaging trainer.

Alice L. Bromley Council Writing policies and procedures training course

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

Victoria S. Works for a charity Writing policies and procedures training course

Thank you for a really good training course! You were obviously so knowledgeable about the subject and presented everything clearly and in a logical order. The pace was just right with breaks and partner working. Asking people to share answers and thoughts kept it interactive and us all engaged. The feedback from the rest of the team is positive and although we all have slightly different roles, we each got something out of the training.

Rebecca Y Policy Officer at a Housing Association Writing policies and procedures training course

Who is this for?

This course is for anyone involved in writing or editing policies and procedures, and who is:

  • Having to deal with policies and procedures that overlap, repeat or contradict each other
  • Dissatisfied with the performance of their policies and procedures
  • Having trouble getting colleagues to understand the differences between policies, processes and procedures
  • Having trouble convincing others of the value of policies and procedures
  • Wanting to write clearer policies and procedures

Past delegates include staff from:

  • Avon Fire and Rescue Service
  • BankWest SD
  • Barrett Developments plc
  • Calderdale College
  • Equiniti
  • KAL Software
  • Idemia
  • Islington Council
  • MSI
  • Nottingham Community Housing Association
  • Rainbow Hub charity
  • Tate Museum
  • Shropshire Fire Service
  • Swindon Borough Council
  • The Ace Schools Multi Academy Trust
  • The Care Agency Gibraltar
  • The General Optical Council
  • The Nursing and Midwifery Council
  • University of Southampton
  • VWV Solicitors
  • Warwickshire Fire and Rescue Service
  • West Midlands Fire Service
  • Worthing Homes
  • Your Home Newcastle

What will I learn?

  • How to write clearly, even if writing doesn’t come naturally
  • Confidence in the work you produce
  • A simple framework to use for ensuring a consistent approach to your writing

Topics covered


What do we mean by policy, process, procedure, and guideline?

  • What would you expect to see in each of these and what not to see.
  • What are the characteristics of good policies/procedures?

Why do we need policies and procedures?

  • Best Practice and Good Practice
  • Benefits of policies and procedures

The characteristics of good policies and procedures

  • Utility and usability
  • How much detail?
  • Audience analysis

The Information Design stage

  • Outlining and planning the document.
  • How to meet the needs of more than one audience (such as staff and auditors)
  • How to structure and organise the content to assist users in finding what they are looking for

Topic-based writing

What content should you write?

Writing the topics

  • Using clear English

How to write and present different types of information

  • The importance of steps in a procedure

Organising the content in a page

  • Page layout and how this can help users find what they are looking for.

Software tools

  • What are the best ways to publish your content?

Reviewing your work

  • Steps involved in reviewing a document.

The writing process

Measuring if it works

Prerequisites - None

Our expertise

Cherryleaf has many years experience in writing and editing policies and procedures documents for clients such as Affidea, Almabani, Clearscore, NHS, Samaritans, and a number of rapidly growing software companies. We also have many years experience of teaching writing skills to technical writers and other staff within organisations.

Price and how to book

Public courses

Our next public course will be delivered on the 22nd and 23rd March 2023 using Microsoft Teams.

The course will be delivered in two sessions: The first half between 09:30-12:30 (UK time), and the second half on the next day between 09:30-12:30 (UK time).

The price for the 2023 virtual classroom courses is £350 ex VAT per delegate.

How to purchase

Payment is via Stripe.

To book your place, use the payment link below:

Book a place on 22/23 March P&P course

Pay via Stripe


You’ll be take to a Stripe checkout page.

If you’d like an invoice confirming payment, send your company and address details to us via info@cherryleaf.com.

Private courses for in-house teams

The prices for the group courses depend on the number of delegates taking them.

This is delivered in two three-hour sessions, usually on consecutive days, via Microsoft Teams or Zoom.

Contact us for more details.

Contact us

Interested in this training course?

To help us gain an initial understanding of your situation, please answer the questions in the contact form below.

Don’t worry if you don’t know the answers to all the questions.

We will contact you to discuss your situation and requirements.

* Required

    Your name (*)

    Your email (*)

    Your telephone number

    Your location (*)

    Are there any particular training courses/topics you are interested in?

    Tell us a little about your situation and your requirements (*)

    Are you interested in an onsite (private) or public training course? (*)

    Onsite courses are for groups in a single organisation. Public and online courses are for individuals.

    How would you like Cherryleaf to help you?

    We'd love to email you links to useful articles and news on developing content. If you would like us to add you to our newsletter, please tick below. We'll always treat your details with the utmost care, in accordance with our privacy policy.

    No, I don't want to receive updates.Yes, I'd like to receive updates.