Advice and Resources

Reducing the cost of support with end-user content (Preview)

  • This free course looks at using end-user documentation to reduce the cost of support. There’s a spreadsheet for you to download, so you can modify the figures to match your particular situation.

How to assess a good technical communicator from a bad one when you’re recruiting

  • A framework assessing a Technical Author’s abilities

Planning Policies and Procedures Documentation (Preview)

  • This free course looks at the common issues around planning and writing policies and procedures, and how to fix them.

Advice and resources – Technical communication

  • Links to information to help you if you’re looking to improve your technical communication.