ROI on Technical Documentation and Single Sourcing calculators

Here are some simple online calculators for calculating the potential savings from technical documentation and single sourcing.

Support call cost reduction calculator

You can modify this spreadsheet

You can modify the illustrative figures in this spreadsheet to match your particular situation.

A few things to note:

  • Not sure how many unique visitors read your Help? If you publish your Help to your web site, you can add Web Analytics code to each page and then count how many people are reading the content.
  • We’ve assumed 70% of those readers would have called the support line otherwise, but you can change this to a different percentage if you wish.
  • Not sure of the cost per support call? As a rough guideine, you can use the costs to employ your support staff per hour (don’t forget to include salary, taxes, holidays etc). Industry costs tend to range between £20 and £1125 per call.
  • We’ve assumed your support line is open 300 days/year.

Single Sourcing Savings Calcluator

You can modify this spreadsheet

You can modify the illustrative figures in this spreadsheet to match your particular situation.

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