Whilst AI is changing documentation work, organisations are seeing very different results. The most successful results come when you know what you ultimately want AI to achieve, and what “good” looks like. In an organisational context, you also need to know where AI belongs in the process, and how to keep control of quality. That… Read more »
Cherryleaf Blog
OpenAI dots: what Technical Writers need to know
OpenAI has announced dots, a new type of always-on AI agent that can continue working between conversations. Most AI assistants wait for a prompt. A dot can be given an ongoing area of work to monitor. A dot has its own cloud computer and browser. It can use connected applications, carry out scheduled work, respond… Read more »
Build an AI-ready workforce webinar
Cherryleaf’s Ellis Pratt will be speaking at Techsmith’s “Build an AI-Ready Workforce” webinar. AI is changing the way we work, but successful adoption takes more than just new tools. In this Unlocked follow-up session, Dr. Gleb Tsipursky, AI adoption expert and author of The Psychology of AI Adoption at Work, will share practical strategies for… Read more »
Spot what’s wrong with how this feature got documented
We’ve built an online exercise: Three teams. Three sets of docs for the same feature. Zero agreement on which one is correct. See if you can spot where this documentation process falls apart? The exercise is embedded below or you can use this link to the exercise.
The eight families of AI workflows for technical writers
We have been researching the different AI documentation workflows technical writers use, as part of the development of our new Managing documentation projects with AI e-learning course. We posted our initial findings to a forum, and a few people responded with dazed eyes emoji. 😵💫 At first sight, the picture can look quite fragmented. Technical… Read more »