Feedback from our latest policies and procedures writing course

Here’s some of the feedback from our latest policies and procedures writing course: A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development. Victoria S.  (works for a charity) It was really informative, and Ginny is a very engaging trainer. Alice… Read more »

Should you ever lie or bend the truth in user documentation?

An interesting thread on Twitter from Scott Berkun: I'm increasingly fascinated by this idea. Has anyone seen a designer or organization do something like this? https://t.co/68fgmUaMyG — Scott Berkun (@berkun) October 3, 2019 There are Technical Authors who write “start here”, where there could be more than one place to do it. This is for… Read more »