ROI on Technical Documentation and Single Sourcing calculators

80% of the lifetime cost of software happens after the sale. Using typical costs for an average sized software application, figures suggest you could break even if you avoided 3 support calls per week. You can use the online calculators on this page to calculate the potential savings for your situation.

Download the spreadsheet

Graph showing the ROI of user assistance

See also:

Support call cost reduction calculator

You can modify this spreadsheet

You can modify the illustrative figures in this spreadsheet to match your particular situation.

A few things to note:

  • Not sure how many unique visitors read your Help? If you publish your Help to your web site, you can add Web Analytics code to each page and then count how many people are reading the content.
  • We’ve assumed 70% of those readers would have called the support line otherwise, but you can change this to a different percentage if you wish.
  • Not sure of the cost per support call? As a rough guideine, you can use the costs to employ your support staff per hour (don’t forget to include salary, taxes, holidays etc). Industry costs tend to range between £20 and £1125 per call.
  • We’ve assumed your support line is open 300 days/year.

Single Sourcing Savings Calcluator

You can modify this spreadsheet

You can modify the illustrative figures in this spreadsheet to match your particular situation.

contact cherryleaf

Need help in developing your content? Cherryleaf can help. Use our project services contact form to tell us more.