This free course looks at using end-user documentation to reduce the cost of support. There’s a spreadsheet for you to download, so you can modify the figures to match your particular situation.
Part One looks at a simple spreadsheet that helps you calculate the cost per support call.
Part Two helps you calculate the potential savings and ROI for your organisation.
In Part Three, you’ll also discover the actions to take that best suit your needs.
In Part Four, we describe part of our framework for success.
As well as the videos, we’ll send you links to extra useful content via email.
The content is delivered over a period of five days:
- Part One: Immediately after you enrol
- Part Two: 2 days after you enrol
- Part Three: 4 days after you enrol
- Part Four: 5 days after you enrol