We have added a knowledge file to our Using Generative AI in technical writing course. This knowledge file is a user guide for an imaginary application called ABC video player. Delegates can use this file when creating a chatbot if they don’t have their own content they can use.
Some delegates told us they were self-employed or looking for work, and so they didn’t have access to a user guide they could use in a chatbot. Some other delegates told us they worked for companies that currently have a policy that stops staff from uploading any content to an AI system. Providing this knowledge file gets around this problem.
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