This is part of our intermediate/advanced technical communication training courseCherryleaf's intermediate/advanced technical communication skills course provides you with access to a collection of online training modules, under a low cost monthly subscription plan.Go to our elearning platform
This course covers the advanced new writing techniques emerging in technical communication. The course has been designed to be independent of any particular authoring tool, and to work in both a structured and unstructured authoring environment.
Past clients for the classroom version of this course include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger, Tekla and Visa International.
Who is this course for?
This course is for anyone involved in technical writing who is:
- Having trouble convincing others of the value of their work
- Dissatisfied with the performance of their documentation
- Wanting to create better, more effective user documents
- Wanting to learn the new writing styles emerging in technical communication
- Needs to manage software documentation projects
If you want to discover new approaches to technical writing, this advanced course is right for you.
Recommended by the ASTCThis course is recommended by The Australian Society for Technical Communication and The Technical Communicators Association of New Zealand to their members.
About the course
The online course comprises 7 modules, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations.
Using examples of Help pages from a number of applications, you’ll learn how to spot where these advanced techniques have been used.
- An overview of the traditional styles for technical writing, their strengths and weaknesses
- Psychological techniques that the market leaders are using in their technical documentation, and how you can apply them
- Usability techniques that the market leaders are using in their technical documentation, and how you can apply them
- Design-led approaches to user assistance
- The process used by Microsoft for reshaping their user documentation
- How to evaluate whether these new techniques would work for you (how to measure their effectiveness)
- Knowing when and where you should use these techniques
Please be aware
The course doesn’t cover the specialist requirements for aerospace, military, railway and automotive documentation, where documentation must be written to a specific XML standard. It doesn’t cover how to write technical API documentation for developers. You also may need to learn how to use a Help authoring tool.
This is an advanced course, so you must have experience of writing user documentation.
- What is the traditional approach to technical writing?
- Why is change happening? Examples from software where the Help doesn’t follow the traditional approach
- New writing styles, tone and voice
- Design-led documentation
- Embedded Help
- First-user interaction Help
- Troubleshooting topics
- Information design and navigation structures
- User generated content
- How are Citrix, IBM, Microsoft and others changing their documentation?
Professional certification as a technical communicator - Technical Author qualificationsCherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world. Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.
We can also deliver this course as a one day classroom course.
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If you can’t see the course you want, we may still be able to meet your needs.