End user documentation writing skills for developers training course

Cherryleaf’s End user documentation writing skills for developers training course teaches developers the key skills of writing end user content and technical writing for software.

Who is this course for?

This course is for developers who:

  • Need a solid understanding of the fundamentals of technical writing
  • Want to communicate more clearly and effectively
  • Want to know how little, or how much, they should write
  • Want people to answer their own Support questions

What will I learn?

  • How to communicate clearly, even if writing doesn’t come naturally
  • How to save time and write in an efficient way
  • Identifying the best type of format for your content
  • Confidence in the work you produce
  • Document Project management
  • Research and analysis
  • Revising your work
  • Writing for specific audiences

Topics covered


The course is organised around the technical documentation process, describing:

  • The documentation process
  • How to work more efficiently.
    • How to write and design your information in a structured, useful and usable way.
  • Writing skills and proper use of English.
  • Getting customers to answer their own Support questions.

Course outline

  1. The purpose of technical documentation
  2. What is technical writing?
  3. Overview of the writing process
  4. Planning your content – traditional way
  5. Planning your content in an Agile environment
  6. Researching the product and users
  7. Information Design
  8. Language style and English grammar
  9. Writing for a global audience
  10. How to write and present different types of information.
  11. Using images and videos
  12. Hyperlinking
  13. Writing embedded Help and microcopy
  14. Reviewing and editing

Ask a Technical Author

If you’re not sure about an aspect of the content you are writing, you’ll be able to use the discussion forum for the course to ask a Technical Author.

Duration and delivery format

The course comprises 14 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. The course handouts and exercises are downloadable as Word or PDF files. With the time needed to complete the exercises, each delegate will need to allocate around two days to complete the course. You can pause the videos at any time and return to the course, for a period of 12 months.



How much does it cost?

The cost is £185 per delegate (ex VAT). You can also pay in US$ or EUROS. No VAT is charged to people outside of the EU.

You send your answers to the exercises in the course back to us for review and feedback.

You’ll also receive a certificate, once you’ve completed the assessments correctly.


How to order

Ordering is simple. Just click the button below. You will be taken straight to our elearning system.


Free sample module


On site courses

We can also deliver this course as a classroom course for development teams.

Contact us for more information

contact cherryleaf Contact us if you like more information about any our training courses.
If you can’t see the course you want, we may still be able to meet your needs.

You can use our training services contact form to tell us more.