We’ve added a new page to the consultancy section of our Web site: Reduce Support calls by engaging readers with user documentation.
There’s an opportunity for a few more leaders of UK documentation teams to join the peer-group mentoring Mastermind group that we facilitate.
The quarterly face-to-face meetings have been running for a year now, with the group providing advice and assistance, under the Chatham House Rule, to fellow Documentation Managers seeking to resolve an issue they have been struggling with. It’s a process of learning and developing skills through the medium of shared experience: something from “real-life” and valuable to everyone in the meeting.
The next session will be free of charge, and will be held in Hammersmith, west London (date TBA – probably late May/early June). Other events have either been free of charge or at a notional charge to cover teas and coffees.
Contact us if this would be of interest to you.
We’ve managed to arrange for Tony Self (“Dr DITA”), to break his journey again (this time it’s Melbourne to Seattle) and deliver his Beginners and Advanced DITA training workshops in London.
This time, the advanced course will be more advanced and delegates will receive a free copy of a DITA utility that Tony has been developing.
The workshops will be held on Thursday 26th March in London.
During that week, Tony will be also be carrying out DITA consultancy, on-site training and 1-2-1 tuition. If these would be of interest to you, then contact Cherryleaf on 01784 258672.
Why “Dr DITA”? Tony is currently studying for a PhD, on DITA and its impact on academic documentation. He also lectures in technical communication at the University of Swinburne, heads up the DITA Help Standards committee, and runs a technical authoring consultancy.
More details to follow.