- The next public classroom course will be held in September at our training centre in central London (WC2R).
- Private, single company, courses are also available – delivered over the Web or at your premises.
“Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate. The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.”
Amanda Lindsay, Citrix.
User Assistance is changing
If you’ve read the technical writing blogs and magazines, you’ll have noticed a growing interest in new approaches to technical communication – asking whether all of the tried-and-tested writing methods from past decades still make sense today. Indeed, Cherryleaf has been asked to write articles on this change for Communicator, tcworld and Intercom magazines, and we were also commissioned to write a whitepaper on this topic by Adobe.
If you want to discover new approaches to technical writing, this one-day, hands-on advanced workshop is right for you. You’ll find out how Technical Authors in leading companies are now applying techniques from other disciplines (such as psychology, copywriting, usability and elearning) into the information they create.
The course has been designed to be independent of any particular authoring tool, and to work in both a structured and unstructured authoring environment.
Comments about the course from delegates
“Excellent over-view and will be useful for practical application. Much food for thought – useful for starting ideas on improving (the) existing approach to Help files.”
“Very thought provoking.”
“Eye opener of a course. Info packed.”
“Mind-expanding. Excellent update of current thinking, approaches and trends.”
“Just what I was hoping for. Strengthens my belief that I need to be involved in projects from the outset.”
“I just wanted to say ‘thank you!’ for the excellent training session yesterday. I’m putting those principles to work today as I review the UA for one of our websites. The way I write has changed dramatically.”
“Excellent all round.”
“Stimulating and thought provoking. Introduced techniques that I certainly will use in the future.”
“Very interesting course though not what I thought it would be. Lots of new ideas and things to think about. Look forward to trying some of them out.”
“Excellent course. Lots to consider! Will certainly make me challenge what we do and have done for several years.”
“You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.” (Linda Stansfield, Orchard Systems)
“Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques.” (Helen Griffith, NewVoiceMedia)
Who is this for?
This course is for anyone involved in technical writing who is:
- Having trouble convincing others of the value of their work
- Dissatisfied with the performance of their documentation
- Wanting to create better, more effective user documents
- Wanting to learn the new writing styles emerging in technical communication
What will I learn?
Using examples of Help pages from a number of applications (including from vendors such as Apple, Facebook, Google, HTC, Microsoft and Mozilla), you’ll learn how to spot where these techniques have been used, and you’ll have the opportunity to practise these in the workshop.
- An overview of the traditional styles for technical writing, their strengths and weaknesses
- Psychological techniques that the market leaders are using in their technical documentation, and how you can apply them
- Usability techniques that the market leaders are using in their technical documentation, and how you can apply them
- Design-led approaches to user assistance
- The process used by Microsoft for reshaping their user documentation
- How to evaluate whether these new techniques would work for you (how to measure their effectiveness)
- Knowing when and where you should use these techniques
- What is the traditional approach to technical writing?
- Why is change happening? Examples from software where the Help doesn’t follow the traditional approach
- New writing styles, tone and voice
- Design-led documentation
- Embedded Help
- First-user interaction Help
- Troubleshooting topics
- Information design and navigation structures
- User generated content
- How are Citrix, IBM, Microsoft and others changing their documentation?
Cherryleaf staff have spoken on trends on technical communication at conferences in the UK, Europe and the United States of America. We have also had articles published in specialist magazines such as Communicator and Intercom.
This is an advanced course, so you must have experience of writing user documentation.
Professional certificationIf you want to become a Junior, Certified Member or Certified Fellow of the technical communicators’ national professional body - the Institute of Scientific and Technical Communicators (ISTC) - Cherryleaf’s training courses can help. Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD) , and Cherryleaf’s courses can help demonstrate you are extending and updating your skills.
Book your place
Public classroom course
The next public course will be held in September, at our training centre in central London (WC2R). Contact us for more details.
The course will start at 9.30am and end around 4.00pm-4.30pm.
Places are limited to a maximum of 8 delegates.
You can pay using credit card or debit card. We now accept payment by American Express. The ordering system is secure and safe, via Sage Pay. Your Credit Card Statement will show an entry entitled “Cherryleaf”.
Want to pay in US $, EUROS or another currency?
Your credit card company will pay us in £ and convert that amount to your local currency. This means the converted amount appears in your local currency on your credit card bill.
As a rough guide to how much you’ll pay ex VAT in your local currency, you’ll find the current rates from Yahoo Finance below:
- Classroom course £325 ex VAT 431.89 USD / 389.42 EUR
- Live Web course £325 ex VAT 365.45 USD / 329.51 EUR