Discover the advanced new writing techniques emerging in technical communication. Don’t get left behind: past clients for the classroom version of this course include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger, Tekla and Visa International.
If you want to discover new approaches to technical writing, this advanced course is right for you.
The course has been designed to be independent of any particular authoring tool, and to work in both a structured and unstructured authoring environment.
Now available as an elearning course
The online course comprises 32 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course, for a period of 12 months.
To go with the online course, we have included four modules from our WriteLessons course.
Comments from delegates
Comments from the classroom version of this course:
Who is this for?
This course is for anyone involved in technical writing who is:
- Having trouble convincing others of the value of their work
- Dissatisfied with the performance of their documentation
- Wanting to create better, more effective user documents
- Wanting to learn the new writing styles emerging in technical communication
- Needs to manage software documentation projects
What will I learn?
Using examples of Help pages from a number of applications, you’ll learn how to spot where these advanced techniques have been used.
- An overview of the traditional styles for technical writing, their strengths and weaknesses
- Psychological techniques that the market leaders are using in their technical documentation, and how you can apply them
- Usability techniques that the market leaders are using in their technical documentation, and how you can apply them
- Design-led approaches to user assistance
- The process used by Microsoft for reshaping their user documentation
- How to evaluate whether these new techniques would work for you (how to measure their effectiveness)
- Knowing when and where you should use these techniques
- What is the traditional approach to technical writing?
- Why is change happening? Examples from software where the Help doesn’t follow the traditional approach
- New writing styles, tone and voice
- Design-led documentation
- Embedded Help
- First-user interaction Help
- Troubleshooting topics
- Information design and navigation structures
- User generated content
- How are Citrix, IBM, Microsoft and others changing their documentation?
Reviewed assessments and certificate
This reviewed option comes with a certificate at the end of the course. You send your answers to the exercises in the course back to us for review and feedback.
Cherryleaf staff have spoken on trends on technical communication at conferences in the UK, Europe and the United States of America. We have also had articles published in specialist magazines such as Communicator and Intercom.
This is an advanced course, so you must have experience of writing user documentation.
Please be aware
The course doesn’t cover the specialist requirements for aerospace, military, railway and automotive documentation, where documentation must be written to a specific XML standard.
It doesn’t cover how to write technical API documentation for developers.
You also may need to learn how to use a Help authoring tool.
Professional certification as a technical communicator
Cherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world.
Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names.
All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.
We can also deliver this course as a one day classroom course.
Use our training services contact form to tell us more.
If you can’t see the course you want, we may still be able to meet your needs.