Advanced trends in technical communication training course

This course covers the advanced new writing techniques emerging in technical communication. The course has been designed to be independent of any particular authoring tool, and to work in both a structured and unstructured authoring environment.


Who is this course for?

If you want to discover new approaches to technical writing, this advanced course is right for you.

Past clients for the classroom version of this course include technical communicators from Citrix, GE, IBM UK, Lloyds Banking Group, Sage plc, Schlumberger, Tekla and Visa International.

This course is for anyone involved in technical writing who is:

  • Having trouble convincing others of the value of their work
  • Dissatisfied with the performance of their documentation
  • Wanting to create better, more effective user documents
  • Wanting to learn the new writing styles emerging in technical communication
  • Needs to manage software documentation projects

Comments from delegates

Comments from the classroom version of this course:

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Amanda Lindsay, Citrix Training

Excellent over-view and will be useful for practical application. Much food for thought – useful for starting ideas on improving (the) existing approach to Help files.

Advanced technical writing & new trends in technical communication training

Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques. 

Helen Griffith, NewVoiceMedia Advanced technical writing & new trends in technical communication training

You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.

Linda Stansfield, Orchard Systems Advanced technical writing & new trends in technical communication training


Course outline

Using examples of Help pages from a number of applications, you’ll learn how to spot where these advanced techniques have been used.


  • An overview of the traditional styles for technical writing, their strengths and weaknesses
  • Psychological techniques that the market leaders are using in their technical documentation, and how you can apply them
  • Usability techniques that the market leaders are using in their technical documentation, and how you can apply them
  • Design-led approaches to user assistance
  • The process used by Microsoft for reshaping their user documentation
  • How to evaluate whether these new techniques would work for you (how to measure their effectiveness)
  • Knowing when and where you should use these techniques


  • What is the traditional approach to technical writing?
  • Why is change happening? Examples from software where the Help doesn’t follow the traditional approach
  • New writing styles, tone and voice
  • Design-led documentation
  • Embedded Help
  • First-user interaction Help
  • Troubleshooting topics
  • Information design and navigation structures
  • Sequencing
  • User generated content
  • How are Citrix, IBM, Microsoft and others changing their documentation?

Please be aware

The course doesn’t cover the specialist requirements for aerospace, military, railway and automotive documentation, where documentation must be written to a specific XML standard. It doesn’t cover how to write technical API documentation for developers. You also may need to learn how to use a Help authoring tool.


Duration and delivery format

The online course comprises 7 modules, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations.

Classroom course

 We can also deliver this course as a one day classroom course.


This is an advanced course, so you must have experience of writing user documentation.

Professional certification as a technical communicator

certified member logo

Cherryleaf’s training courses can help you become a Junior, Certified Member or Certified Fellow of the Institute of Scientific and Technical Communicators (ISTC). The ISTC is the national professional body for technical communicators in the UK. It has members around the world.

Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names.

All ISTC members have a responsibility to maintain their professional competence through Continuing Professional Development (CPD). Cherryleaf’s courses can help demonstrate you are extending and updating your skills.


This is part of our advanced technical communication training course

Cherryleaf's advanced technical communication skills course provides you with access to a collection of online modules in technical communication, under a low cost monthly subscription plan. You pay for it for as long as you need it. You can stop when you want, and the subscription will finish at the end of that month.  

Further information

contact cherryleaf

Want to discuss your situation, and explore how Cherryleaf can help you? You can tell us about your project, issues and goals. We’re here to help.