Cherryleaf’s Technical Author basic/induction online training course

This online training course teaches the basic skills, and provides an induction, for Technical Authors writing user documentation for technology and primarily software products.
If you need a solid understanding of the basics of technical writing and the role of a Technical Author, this affordable training course is ideal for you.
ISTC Accredited Course This training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. 
You have the option of reviewed assessments (with a certificate at the end of the course) or self-assessment.

“There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.” Emma Worthington, ARM plc

“I would also like to add that I have really enjoyed this brief introductory course and have already gained much from it.  I attended a job Interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to.  I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind and as a result I go the job!” Amber Angeles

“I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.”

Who is this course for?

We’ve designed the course for anyone who wants a solid understanding of technical writing basics. For example:

  • people considering making a career change to technical writing;
  • new Technical Authors;
  • people who are not professional writers, but need to write instruction guides. For example: software engineers, programmers, scientists, technicians and process specialists.

Developed in conjunction with some of the leading technology companies in the UK, it’s focused on writers in the IT sector writing user documentation. It does not cover the specialist requirements for aerospace, railway and automotive documentation, nor does it cover how to write API documentation.

This course is ideal for graduate induction training.

What will I learn?

The course is organised around the technical documentation process and describes the skills you need in order to be a successful Technical Author.

The aims of this course are to describe:

  • The purpose and value of technical documentation
  • The entire documentation process—planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently by writing and designing your information in a structured, useful, usable and informed way

Duration and delivery format

The course comprises 14 modules in total, which you can complete at your own pace.

The course modules are delivered via the Web in small, manageable modules. In total, there are three and a half hours of presentation content and, with the exercises, each delegate will need to allocate around seven hours to complete the course.

You can pause the modules at any time and return to the course, for a period of six months (we can extend this on request).

How do I login to the course?

You will be emailed details on where and how to login to the course once you have paid. This usually takes three to four minutes.

Free sample module

Below is one of the modules from the course:

Contact us if you’d like to view another module from this course.

Course outline

The purpose of technical documentation
The different models for technical documentation
What is a technical author?
Adopting a user-centred design approach
Overview of the writing process
Planning your content
Researching the product and audience
The Information Design stage
Software tools
Writing the topics – Overview
Writing the topics – How to write and present different types of information
Writing the topics – Using images and videos
Writing the topics – Index, Search and Metadata
Reviewing and editing

Technical requirements

You’ll need a computer that supports Flash, can display 640 x 480 videos in a Web browser and has an audio card. The exercises and course notes are provided as PDFs.

How much does it cost?

The course costs £175 per delegate (ex VAT).

Certificate and reviewed assessment option

For an additional £50 per delegate (ex VAT), you can send completed assessments to us for review and feedback. Once you’ve completed the assessments correctly, you’ll receive a certificate.

Buy now

The modules are password protected. If you wish more than one delegate to complete the course, then please contact us.

Want to pay in US $, EUROS or another currency?

Your credit card company will pay us in £ and convert that amount to your local currency. This means the converted amount appears in your local currency on your credit card bill.

As a rough guide to how much you’ll pay in your local currency, you’ll find the current rate for £175 from Yahoo Finance below:

270.18 USD / 241.33 EUR / 337.93 CAD / 345.89 AUD / 16,655.64 INR


Ordering is simple. Just click the BUY NOW logo above. You will be taken straight to our ordering system. You can pay using credit card or debit card. Prices ex VAT.

The ordering system is secure and safe, via Sage Pay.

Your Credit Card Statement will show an entry entitled “Cherryleaf”.

We can also accept payments via PayPal and American Express.

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On site courses

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If you'd like more information about Cherryleaf's training courses, including options for courses for groups in a single organisation, contact us using our training services contact form. If you can’t see the course you want, contact us, as we may still be able to cater for your needs.

Further information

Contact us if you have any questions about this course.

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