Is the future of education also the future of technical communication?

I stumbled across another great video of Michael Wesch talking about the issues facing educationalists.  Many of the problems they face are the same as those faced by people involved in producing user assistance. The video is here Dubbed “the explainer” by popular geek publication Wired because of his viral YouTube video that summarizes Web… Read more »

The “Google or Death?” choice for technical authors

July’s edition of Science magazine includes a study that shows scientific researchers are now more inclined to get their information from the Web (specifically, “quick and dirty” searches in Google) than from specialist scientific resources. If scientists are focusing on only a tiny bit of research – the bits served up by Google – what are typical users… Read more »

The perfect technical author

The perfect technical author can: act as a novice user member of the target audience of the product be an expert in understanding all aspects of the product be technically adept in the technologies needed to deliver the information to users create content in a way that is organised & repeatable, managed & sustainable, while working in… Read more »