Does user documentation belong inside or outside the firewall?

We’ve been involved in arranging a video interview with a candidate currently working in California. The client has been considering flying the candidate to Florida to use their video conferencing room at their office there or booking a couple of hours at a video conference facility in California. We suggested “You could just both install… Read more »

What is the value of user documentation?

One of the biggest challenges for technical authors is to demonstrate and assess the value of the work they do. This is is also true in some other professions as well, such as those in design. I came across an article by Suzan Boztepe on what exactly constitutes user value and how design can contribute… Read more »

Six biggest mistakes Project Managers make with documentation and how to avoid them

We’ve written a new article on the six biggest mistakes Project Managers make with documentation and how to avoid them. They are: 1. They don’t communicate their central message and their desired outcome.2. They are inconsistent or unclear in what they want to say.3. They don’t use the best style of language. 4. They leave… Read more »