Is AI finding the right answers about your product?

Three questions to consider: 1. Are your customers using AI? They’re reading AI summaries in Google search results. They’re probably asking ChatGPT and Claude about solutions in your industry. The question is: what answers are they getting? 2. Where does AI get its information? When AI systems need answers about your products or industry, they… Read more »

Sell me a Help file

How do you make technical writing compelling in a promo video? We’ve been wrestling with this question this week as we planned a video for our online Help documentation writing service. The challenge seemed straightforward at first: create a compelling video for our website. But the more we discussed it, the more complicated it became…. Read more »

Automating llms.txt generation for multi-version documentation sites

Developer portals and knowledge bases often contain documentation for multiple product versions, including legacy ones that are no longer actively maintained. When LLMs try to extract information from these sites, they can struggle to identify which content is current and relevant. The llms.txt file offers a solution by providing LLMs with clear signposts to the… Read more »

Master policies and procedures writing this March

Join our training course on 24-24 March 2026 Are you facing the challenge of creating or updating your organisation’s policies and procedures? Our policies and procedures training course teaches you how to write clear and effective policies and procedures, in a straightforward and efficient way.   Course details Format: Live instructor-led virtual classroom via Microsoft… Read more »

Briefing note: Claude Cowork for software Technical Authors

Claude Cowork is Anthropic’s new research-preview “agentic” AI system that can autonomously perform tasks on your computer. It extends Claude Code (the developer-focused tool) into a non-technical, consumer interface. It is a “research project” at present. As of January 2026, it runs only on the Mac desktop app and requires the Max ($100/mo) plan during… Read more »