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Survey: Using AI and ChatGPT in technical communication
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Artificial Intelligence and chatbots primer – now posted to tekom’s blog
My article for tekom’s Intelligent Information blog on Artificial Intelligence and chatbots in technical communication has now been published. It is also available as a PDF on the Cherryleaf website.
Help through AI, Help like Facebook
Reviews of two presentations at the UAEurope 17 conference. Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence. Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook Interspersed with interviews from at the UAEurope 2017 conference: Dr Tony Self. HyperWrite Willam van Weelden. Adobe Mike Hamilton. MadCap Software.
Is your documentation AI and chatbot ready?
It seems likely Artificial Intelligence (AI) and chatbots will play a key role in helping users, in the future. Amazon, Facebook, Google, IBM and Microsoft, as well as smaller technology companies, are all developing platforms for simulating an intelligent conversation with human users. This raises a question: Will chatbots mean we’ll write a how-to task in… Read more »