Whilst AI is changing documentation work, organisations are seeing very different results. The most successful results come when you know what you ultimately want AI to achieve, and what “good” looks like. In an organisational context, you also need to know where AI belongs in the process, and how to keep control of quality. That… Read more »
Tag: AI
OpenAI dots: what Technical Writers need to know
OpenAI has announced dots, a new type of always-on AI agent that can continue working between conversations. Most AI assistants wait for a prompt. A dot can be given an ongoing area of work to monitor. A dot has its own cloud computer and browser. It can use connected applications, carry out scheduled work, respond… Read more »
Build an AI-ready workforce webinar
Cherryleaf’s Ellis Pratt will be speaking at Techsmith’s “Build an AI-Ready Workforce” webinar. AI is changing the way we work, but successful adoption takes more than just new tools. In this Unlocked follow-up session, Dr. Gleb Tsipursky, AI adoption expert and author of The Psychology of AI Adoption at Work, will share practical strategies for… Read more »
The eight families of AI workflows for technical writers
We have been researching the different AI documentation workflows technical writers use, as part of the development of our new Managing documentation projects with AI e-learning course. We posted our initial findings to a forum, and a few people responded with dazed eyes emoji. 😵💫 At first sight, the picture can look quite fragmented. Technical… Read more »
What Jev could mean for Technical Writers
AI can produce documentation drafts quickly. But hard problems remain, such as deciding which product changes deserve documenting in the first place. When a product changes, some, but not all, of those updates need a documentation update. Someone has to make that call, find the source material, identify the affected content, and involve the right… Read more »