AI in techcomm course accreditation announcement

We are delighted to announce that our Using Generative AI in Technical Writing course has been officially accredited by the Institute of Scientific and Technical Communicators (ISTC). This accreditation marks a significant milestone, reflecting the course’s high quality and relevance in the field of technical communication. The ISTC, the leading professional body for technical communicators in… Read more »

Survey shows documentation is the No. 1 way that developers learn about your API

The 2024 StackOverflow annual survey results are in. As in previous years, they’ve highlighted a crucial aspect of software development: the immense value developers place on good documentation. Even with the growth of chatbots and AI being built into developer tools, it’s interesting to see that traditional learning resources are still hugely important. Key findings… Read more »

Navigating Success: The Crucial Role of Policies and Procedures

Updating policies and procedures is an important aspect of organisational governance and adaptability. Ginny Critcher has written an article on the MadCap Software website about how you can build a solid company policy framework and follow a structured process that involves analysis, collaboration, and communication. With this framework, organisations can manage any future changes. In… Read more »