Technical writers are often judged on the quality of the finished documentation. It is what customers, support teams, auditors, and internal users see. However, a lot of documentation problems begin much earlier. They begin when the writer is handed a Jira ticket or a pull request, a wiki page or a Word document, and they… Read more »
Tag: workflow
Mapping the path: How we’re using AI to understand technical writing workflows
We’ve been developing a suite of AI apps designed to help technical writing teams build a practical AI strategy, grounded in how your team actually works. Our first app tackled where should AI even be applied. But before you can answer that, you need a clear picture of your current workflow. We’ve developed a workflow… Read more »
Using multiple AI agents in a technical documentation production workflow
There’s been a lot of buzz recently around agentic AI tools like Microsoft’s Autogen and CrewAI. Could they be used in a technical documentation production workflow setting for automating some of the work carried out when creating user documentation for software? What are agentic AI tools? The core idea behind agentic AI systems is… Read more »
Changing times in technical communication 2 – Workflow
We’ve been on the road in recent days and weeks, visiting different documentation teams, and we’ve found there are distinct signs of change. In this post, I’ll look at how we’re starting to see the workflow for creating User Assistance beginning to change. We found many documentation teams overstretched and starting to be asked how… Read more »