How to plan a developer portal and learning site around user goals

A developer portal and a learning site do different jobs. Documentation helps someone complete a task or find a precise answer. A learning site takes them from their current level of knowledge to a defined capability. Many organisations put both types of content into the same website without planning how they fit together. The result… Read more »

Why developer portals fail (Hint: It’s probably your docs)

You’ve invested time, resources, and a good chunk of your budget into building a shiny new developer portal. It’s meant to be the gateway to your APIs, the hub for innovation, the key to unlocking a vibrant developer ecosystem. Yet, weeks or months later, analytics show a ghost town. Adoption is sluggish, support tickets are… Read more »

How we helped Tisane Labs transform their developer documentation

We’re delighted to share a new case study highlighting our recent work with Tisane Labs. This isn’t just a typical project overview; it’s a testimonial from Tisane Labs themselves, detailing their experience collaborating with us on two key documentation initiatives. Our first project involved creating user-friendly manuals for several of their plugins. The second was… Read more »

Eight reasons why successful companies provide API documentation

A developer reading online documentation. This scene captures the focused engagement of a young Asian woman, a developer, as she reads through technical documentation on her computer in a modern, well-lit office space

Providing comprehensive API documentation plays a key part in separating the successful platforms from the rest. It has become essential for attracting developers, earning their trust, encouraging adoption and ultimately driving business growth. Here are eight reasons why the most successful companies invest in API docs. Building trust Developers rely on documentation to integrate their… Read more »