Cherryleaf’s business and technical writing training courses

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.

Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated.

Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques.

You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

I found the course material very relevant to the day’s training. Very pleased I took part.

The trainer’s flexibility and delivery were fantastic, making this a really worthwhile day.

Delivered in such an engaging way to inspire the masses.

Good trainer, approachable. Good ideas to take forward.

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

Definitely sending colleagues on this course!

Great course! Definitely recommend.

It was really informative, and Ginny is a very engaging trainer.

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

I have just completed the Intermediate/Advanced Technical Communication training course. (I took all the courses). I’m really glad I took this course; I learnt more than I had expected.

Yesterday I completed all modules in the Intermediate/Advanced Technical Communication training course. I really enjoyed it and I think it’ll be super useful in my job.

The Documenting APIs and Markdown modules weren’t something I did/used in my job at the time, but (they) led to me getting a new job. The UX course was interesting too as that was all new to me.

The API documentation course helped me fully understand how APIs work and the different parts that need to be documented.

I’m very pleased that I signed up for this course. All of the topics were presented in a clear and well paced manner. I learned a great deal without feeling overwhelmed or inundated at any point. I recommend this course to anyone who wants to learn more about technical writing.

I found it all very interesting, and even things that seemed to me to be common sense were good to hear expressed formally.

I found particularly useful and interesting the more technical themes, such as the ones on standards (DITA, Markdown, Asciidoc) or on documenting APIs. I also liked the practical examples provided regarding specific tools (such as Confluence, for example).

Thank you for a really good training course! You were obviously so knowledgeable about the subject and presented everything clearly and in a logical order. The pace was just right with breaks and partner working. Asking people to share answers and thoughts kept it interactive and us all engaged. The feedback from the rest of the team is positive and although we all have slightly different roles, we each got something out of the training.

I took the course to build on my experience as a technical writer, as I’d never had any formal training. I learned a lot! The course was enjoyable and well-organised, with easy-to-follow lessons and quick, helpful feedback that made the experience even better.

Overall, it’s sharpened my skills and improved my confidence. I’d recommend it to anyone wanting to learn more about technical writing or to experienced writers looking to brush up on their skills and ensure they’re following current best practices.