Using AI to create bilingual onboarding videos

We are currently creating onboarding videos from policies and procedures for a client. The videos are in both English and Arabic. We’ve found AI is helping us produce the videos faster, but it hasn’t removed the need for instructional design, visual design, translation review, or stakeholder approval. The people involved still make the important decisions…. Read more »

Webinar recording: From tribal knowledge to scalable procedures

Graphic titled “From Tribal Knowledge to Scalable Procedures.” On the left, a team discusses an informal, tangled process surrounded by speech bubbles and sticky notes such as “Here’s how I do it,” “Ask Jim,” and “It depends.” A large red arrow points right to organized process assets: a process flow, checklist, SOP document, central library, and a streamlined workflow labeled Request, Execute, Review, and Improve.

From Tribal Knowledge to Scalable Procedures is a practical webinar for growing, changing, or reorganising organisations that rely too heavily on “ask the expert” knowledge. We’ll explore how to capture the know-how held in people’s heads, turn it into clear and usable procedures, and create more consistent ways of working across teams, departments, or locations…. Read more »

Why your procedures aren’t being followed (and how to fix them)

**Alt text:** Promotional webinar graphic in green and white. Large headline reads, “Why Your Procedures Aren’t Being Followed (And How To Fix Them).” Supporting text says, “Watch the on-demand session” and “Available Now.” An illustration shows a checklist with green check marks beside a simple process flowchart.

Your organisation has procedures. So why aren’t people following them? It’s rarely a discipline problem. In our experience, it’s almost always a documentation problem. In our free recorded webinar, we’ll walk through all five root causes, and show you exactly how to fix them, with a live before-and-after rewrite of a real procedure. You’ll also… Read more »

Is your data protection complaints process ready for 19 June?

From 19 June 2026, organisations must comply with new requirements under the Data (Use and Access) Act 2025 for handling data protection complaints. The legislation introduces a clearer statutory framework for dealing with complaints from individuals who believe an organisation has failed to meet its obligations under UK data protection law. Organisations will need to:… Read more »

Leadership and communication video shorts

We’ve posted onto YouTube and TikTok excerpts from our podcast episode with Ben French, where Ginny and Ben discussed leadership and communication. Calibrating process: how much is enough? The 10–30 person tipping point Policy is culture   Listen to the whole episode: 166. From founder-led to process-driven: how to build a culture that scales We’ve… Read more »