Yesterday, we blogged about using AI to simulate users of software to gain insights into how different types of users react to a user guide or online help. We have also developed a similar app for evaluating policy and procedure documents. This is an important issue because some organisations spend considerable time creating policies that… Read more »
Tag: procedures
Getting the most from AI when creating policies and procedures
Policy and procedure documentation has long been akin to organisational quicksand. Policy teams sink countless hours into mechanical tasks: formatting documents, coordinating reviews, chasing approvals, and ensuring compliance with the latest regulations. The work is critical, but the process is often close to its breaking point. It can be slow, expensive, and increasingly unsustainable as… Read more »
Policies and procedures writing training course: December course dates
We’re now taking booking for our next Policies and procedures writing training course: Session 1: Monday 15th December 2025 09:30-12:30 GMT Session 2: Tuesday 16th December 2025 09:30-12:30 GMT Format: Two 3-hour sessions via Microsoft Teams If most attendees are US-based, we’ll adjust the timing to accommodate your time zone. Contact us for information on how… Read more »
We’ve developed a free policy and procedures audit tool
The policy and procedures audit tool is a specialised web application we’ve designed to help teams systematically assess, prioritise, and improve their internal policy and procedures documents. Managers responsible for policy governance, compliance or enablement, can add policies or procedures, and then rate them against key quality criteria such as accuracy, usability, and accessibility. For… Read more »
The unseen sentinels: why controls and policies are the bedrock of modern banking
In banking, a robust framework of controls, policies, and procedures stands as the unseen sentinel, guarding against risks and ensuring the stability of not just individual institutions, but the financial system as a whole. These are not mere bureaucratic hurdles, but the very foundation upon which a bank’s safe, sound, and compliant operation is built…. Read more »