Whilst AI is changing documentation work, organisations are seeing very different results. The most successful results come when you know what you ultimately want AI to achieve, and what “good” looks like. In an organisational context, you also need to know where AI belongs in the process, and how to keep control of quality. That… Read more »
Tag: management
Mapping the path: How we’re using AI to understand technical writing workflows
We’ve been developing a suite of AI apps designed to help technical writing teams build a practical AI strategy, grounded in how your team actually works. Our first app tackled where should AI even be applied. But before you can answer that, you need a clear picture of your current workflow. We’ve developed a workflow… Read more »
Podcast 127: Creating Playbooks
We look at playbooks. We ask: what are they, and why create them? We also discuss our approach for creating playbooks, and the different ways to publish them. Transcript: This is the Cherryleaf podcast. Hello and welcome again to the Cherryleaf podcast. We’re back after our August break. I hope you had a great… Read more »
Podcast 123: Document quality checklists
In this episode of the Cherryleaf Podcast, we look at different ways to measure and check the quality of the content we produce. Transcript In this episode of the podcast, we’re going to be looking at document quality, or specifically how we can check our content our technical writing content before it goes live. We… Read more »
Critical risk factors in content strategy
Via Twitter, we came across a blog post by Nick Milton on The four management territories for Knowledge Management. His post contained a diagram where he used the Boston Square to describe four management territories, and their impact on Knowledge Management. We wondered how this diagram would look if it related to content strategy. We came up… Read more »