Podcast 36: Creating a developer portal, being Agile, and using Lean. Interview with Stella Crowhurst, Worldpay.

In this episode of the Cherryleaf Podcast, we talk to Stella Crowhurst, Content Strategy Director at ‎Worldpay. We discuss: How Worldpay reduced complexity in the developer experience by combining multiple properties in a single portal. How Worldpay uses Lean methods to develop documentation within an Agile development environment. The new tool Worldpay is building in-house that… Read more »

Draftback – could it reveal how Technical Authors actually write?

James Somers is releasing an add-on for Google Docs, Draftback, that enables you to play back and analyse the creation of any Google Doc you have permission to edit. It means you can see how a writer created the document, the sections they spent time rewriting and rearranging, the elements that were pasted into the document from… Read more »

Managing information when you are a project services company

Last week, we completed the third phase of our IT systems migration. With each phase, we’re gaining insights into how information can be best managed inside a company selling and delivering project-based services. There are a number of basic IT systems needed to run a project-based business, such as ourselves: Prospect database. This is essentially… Read more »

Critical risk factors in content strategy

Via Twitter, we came across a blog post by Nick Milton on The four management territories for Knowledge Management. His post contained a diagram where he used the Boston Square to describe four management territories, and their impact on Knowledge Management. We wondered how this diagram would look if it related to content strategy. We came up… Read more »