We look at the pros and cons of using the DITA standard, and the alternatives.
At the Write The Docs event in London last night, Gergely Imreh presented Resin.io’s approach to customer-driven docs – documentation as self service support. Resin.io is a software company that provides Linux containers to the Internet of Things. It sees itself as a support-driven organisation, and so documentation is very important to them. The discussions at the… Read more »
In the Agile Technical Writers forum on LinkedIn, one of its members posted this question: “I need to create an contextual online help for an complex web tool (ok, that´s not that hard). The customer must be able to add some specific job instructions to this online help by himself. The customer part must not be overridden when the… Read more »
Judging by Social Media last week, there were many strong opinions at the tekom tcworld conference towards the DITA authoring standard and the associated tools. It seemed, as the philosopher Swift once said, “Haters gonna hate”, and, by inference, “Hypers gonna hype”. Eliot Kimber provided an interesting summary in a post to the DITA users group forum (Trip… Read more »
We’ve updated the video recordings in our online DITA course, and today (28th March) we’re uploading the new recordings to our learning area. This means the course will be down for a short while today.