Adobe announces Adobe Technical Communication Suite 2019

Adobe has announced the release of Adobe Technical Communication Suite (2019 release). The suite comprises FrameMaker, RoboHelp, Captivate, Acrobat Pro DC and Adobe Presenter. We’ve been involved in the preview programme, and we can say there have been quite a number of changes with this release. One of the biggest changes to FrameMaker and RoboHelp has been to… Read more »

Which type of platform is best for developer documentation?

At the Write The Docs event in London last night, Gergely Imreh presented Resin.io’s approach to customer-driven docs – documentation as self service support. Resin.io is a software company that provides Linux containers to the Internet of Things. It sees itself as a support-driven organisation, and so documentation is very important to them. The discussions at the… Read more »

How to create online Help topics that are editable by clients

In the Agile Technical Writers forum on LinkedIn, one of its members posted this question: “I need to create an contextual online help for an complex web tool (ok, that´s not that hard). The customer must be able to add some specific job instructions to this online help by himself. The customer part must not be overridden when the… Read more »

Do you need DITA?

Judging by Social Media last week, there were many strong opinions at the tekom tcworld conference towards the DITA authoring standard and the associated tools. It seemed, as the philosopher Swift once said, “Haters gonna hate”, and, by inference, “Hypers gonna hype”. Eliot Kimber provided an interesting summary in a post to the DITA users group forum (Trip… Read more »